Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Signal Mountain
Clogged sink at sunrise or a sluggish shower on a Saturday night—whenever water won’t budge, Signal Mountain homeowners turn to HEP for fast, frustration-free drain opening. Our licensed plumbers arrive with state-of-the-art cameras and hydro-jetters, but it’s our Satisfaction Guarantee that really sets us apart: if we can’t clear the blockage or you’re not delighted with the experience, you don’t pay a dime. No hidden fees, no excuses—just a sparkling clean drain and a fresh breath of relief.
From courteous appointment reminders to shoe covers in every room, we treat your home like our own. You’ll get upfront pricing before the work begins, text alerts when your technician is on the way, and a follow-up call to ensure everything’s flowing smoothly. With HEP, a stubborn clog becomes one more thing you can confidently cross off your to-do list.
FAQs
What types of drains do you clear in Signal Mountain?
Our licensed plumbers can open every common residential and light-commercial drain, including kitchen sinks, bathroom sinks, tubs, showers, floor drains, laundry lines, main sewer laterals, and even exterior French drains. Whether the blockage is caused by grease, hair, roots, foreign objects, or scale buildup, we have the tools and expertise to restore full flow.
What is included in your Satisfaction Guarantee?
If we can’t restore proper drainage during the initial visit, you don’t pay a cent for the labor. In addition, we guarantee the cleared line to remain open for 30 days. Should the same line back up within that time, we’ll return and re-service it at no charge. Our guarantee covers parts and labor related to the original clog and is backed by a fully licensed and insured plumbing company serving Signal Mountain since 1998.
How quickly can you respond to a drain blockage in Signal Mountain?
We maintain local, on-call technicians 24/7. For emergencies we can usually arrive anywhere on the mountain within 60–90 minutes, day or night, including weekends and holidays. Routine, non-urgent appointments can be booked for the same or next business day, depending on your schedule.
Do you use safe and eco-friendly methods to open drains?
Yes. We start with mechanical solutions such as cable machines, flex-shaft cutters, and high-pressure hydro-jetting that physically remove obstructions without harsh chemicals. When a cleaning agent is necessary, we use biodegradable, non-corrosive enzymes that won’t harm your plumbing, septic system, or the local watershed that feeds the Tennessee River Gorge.
What does your drain-opening service cost, and are there hidden fees?
Most residential drain openings are covered by our flat-rate pricing, which we quote up front after a brief phone assessment. The price includes dispatch, diagnosis, clearing the blockage, a camera inspection of the affected line, and a 30-day guarantee. There are no overtime, travel, or after-hours surcharges for Signal Mountain addresses. You only pay the quoted amount—no surprises.
What should I do if my drain clogs again after service?
First, contact us immediately. Because it’s covered by our 30-day guarantee, we’ll schedule a priority revisit at no cost to you. While you wait, avoid using the affected fixture to prevent overflow. If a different drain backs up, we’ll discuss the symptoms over the phone to determine whether it’s related to the original problem or a new issue, and we’ll provide guidance on the next steps.