Straightforward Pricing
Straightforward Pricing | Plumbing | Shelbyville
Imagine booking a service call and knowing the cost before the wrench even turns—no surprises, no small print, just honest numbers. That’s what HEP brings to Shelbyville homeowners and businesses: straightforward pricing that pairs perfectly with decades-strong expertise in plumbing. From leaky faucets on Main Street to full repipes in the countryside, you’ll get an upfront, flat rate that stays the same whether the job takes one hour or three.
Our licensed, background-checked technicians arrive with fully stocked trucks, tablet in hand, and a smile that says, “We’ve got this.” They diagnose, explain the fix in plain English, and let you approve the price right on the spot. Transparent, reliable, and rooted in local pride—HEP turns every service call into a stress-free experience, so you can get back to enjoying Shelbyville without wondering what’s waiting on the invoice.
FAQs
What does “straightforward pricing” mean for your plumbing services in Shelbyville?
Straightforward pricing means we give you the exact cost of the job before any work begins. There are no hidden fees, overtime up-charges, or surprise add-ons. You approve the written quote first, and that price is locked in unless you authorize additional work.
How do you calculate the price for a plumbing repair or installation?
Our technicians perform an on-site assessment, diagnose the issue, and reference a standardized price book that lists flat rates for each task. The price you receive is based on the job, not the number of hours required, ensuring consistency and transparency.
Is there a service call fee, and does it apply toward the repair cost?
Yes. We charge a modest service call fee to cover the technician’s travel and diagnostic time. If you proceed with our recommended repair or installation, that fee is automatically credited toward your final bill, so you only pay for the actual work performed.
Do weekend or after-hours appointments cost extra?
No. One benefit of our straightforward pricing model is that the same flat rates apply 24/7. Whether you need us on a Sunday morning or a Wednesday afternoon, you’ll receive the same quoted price with no emergency or overtime surcharges.
What payment options do you offer?
We accept major credit cards, debit cards, checks, and cash. For larger projects, we provide flexible financing plans with approved credit. All payment terms and any financing details are discussed up front and included in your written quote.
What if the technician discovers an additional plumbing issue while on site?
If a new problem is identified, the technician will explain the situation, present repair options, and give you a separate written quote. Work on the additional issue will only begin after you review and approve the new price, so you remain in complete control of costs.