Industry-leading Warranties
Industry-leading Warranties | Tankless Water Heater Install | Plumbing | Shelbyville
When you invite HEP into your Shelbyville home for a tankless water heater install, you get far more than a state-of-the-art appliance—you get the area’s strongest peace-of-mind package. Our licensed plumbers arrive on time, protect your floors, and complete most installations in a single visit, but it’s our industry-leading warranties that truly set us apart. From extended parts coverage to labor guarantees that outlast the competition, we make sure your endless hot-water experience stays worry-free for years.
Shelbyville homeowners also love the savings that start on day one. A properly sized, professionally installed tankless system can cut energy costs by up to 40%, and HEP’s transparent pricing means no surprise add-ons at checkout. Pair that efficiency with our incomparable warranty protection and you’ll see why neighbors keep recommending HEP for every future plumbing need—because with us, hot water and confidence both flow nonstop.
FAQs
What makes your tankless water heater warranty "industry-leading"?
Our warranty combines longer coverage periods with broader protection than most manufacturers or local competitors offer in Shelbyville. Every tankless unit we install is backed by a 15-year heat exchanger warranty, a 5-year parts warranty, and an unprecedented 3-year labor warranty provided by our company. Many providers stop at 1 year on labor or limit parts to 3 years; by extending each category, we reduce your long-term risk and eliminate surprise repair costs.
How long does the warranty last, and what specific components are covered?
• Heat exchanger: 15 years against leaks, corrosion, or manufacturing defects. • All other internal parts (boards, sensors, valves, burners, etc.): 5 years. • Company-backed labor: 3 years on all warranted repairs we perform. • Accessories we supply (recirculation pumps, isolation valves, venting kits): 3 years parts & labor. If any warranted component fails within the stated period under normal residential use, we’ll replace or repair it at no cost to you.
Does the warranty cover both the unit and the installation workmanship?
Yes. Equipment warranties come from the manufacturer, but we add a workmanship guarantee that runs concurrently for 3 years. If a leak, gas odor, venting issue, or performance problem is traced to our installation methods rather than the unit itself, we correct it free of charge. This includes any required drywall patching or pipe relocation tied to the original job.
What maintenance do I have to perform to keep the warranty valid?
Tankless heaters need annual descaling and a general inspection to prevent mineral buildup and ensure safe combustion. We provide a maintenance checklist at installation and offer discounted service plans starting at year one. Simply keep records of flushing/descaling, filter cleaning, and any service invoices. Failure to complete basic maintenance can void heat-exchanger coverage industry-wide, so we make it easy and affordable to stay compliant.
How do I file a warranty claim if something goes wrong?
1. Call our Shelbyville service line or submit a ticket through our website. 2. Provide your installation date and model/serial number (also stored in our database). 3. We schedule a certified technician—usually within 24–48 hours—to diagnose the issue. 4. If the failure is covered, we handle all manufacturer paperwork, order parts, and perform the repair on the same visit whenever possible. You never pay out-of-pocket for covered work, and there are no hidden trip or diagnostic fees during the labor-warranty window.
Is the warranty transferable if I sell my home in Shelbyville?
Yes. The remaining balance of all manufacturer warranties transfers automatically to the next homeowner, and we transfer the labor portion for a one-time $49 administration fee. Simply notify us within 60 days of closing, provide the new owner’s contact details, and we update our records. Transferability adds resale value because prospective buyers see a protected, energy-efficient water heating system backed by both the maker and a trusted local installer.