Rock-solid Warranties
Rock-solid Warranties | Tank Water Heater | Plumbing | Shelbyville
When your morning routine depends on a dependable tank water heater, HEP is the team Shelbyville trusts for worry-free performance. Our certified plumbers install top-rated systems and back every job with rock-solid warranties that keep you covered long after the water is warm. From precise sizing to flawless hookups, we make sure your new unit delivers hot water on demand without draining your energy budget.
Should anything ever go wrong, one call brings a friendly local technician to your door—24/7, no excuses. We stock genuine replacement parts, honor every warranty to the letter, and explain each option in plain English so you stay in control of your home’s comfort. Discover why neighbors across Shelbyville choose HEP for plumbing peace of mind and the longest-lasting tank water heater solutions around.
FAQs
What types of warranties do you offer on tank water heaters in Shelbyville?
We offer two layers of protection. First, every tank water heater we sell comes with the manufacturer’s parts-and-tank warranty—usually 6, 9, or 12 years depending on the model. Second, Rock-Solid Warranties Plumbing adds our own one-year labor warranty, which means all service calls, on-site labor, and workmanship related to the original installation are covered at no additional cost during the first 12 months.
How long can I expect my tank water heater warranty to last?
Most residential models we install in Shelbyville carry a 6-year full replacement warranty on the tank and factory parts. Upgraded units may extend that protection to 9 or 12 years. Our supplemental labor warranty is good for one year, but you can purchase extended labor coverage up to five years when the water heater is installed.
What exactly does the rock-solid warranty cover?
The manufacturer’s warranty covers the tank against leaks and all factory components—thermostats, heating elements, gas valves, dip tubes, etc.—against defects in materials or workmanship. Our additional labor warranty pays 100 % of the trip charge, diagnostic fee, and technician labor required to repair or replace a covered part. If the tank itself fails, we handle the paperwork with the manufacturer and install the new unit at no cost for labor within the warranty period.
How do I register my new water heater to activate the warranty?
Registration is quick and can be done online or by phone. After installation, you will receive the unit’s serial number and a link (or phone number) to the manufacturer’s registration portal. Simply enter your contact details, installation date, model, and serial number. We also submit a copy of the installation invoice to both the manufacturer and our internal warranty system to ensure your rock-solid coverage starts immediately.
Are there any maintenance requirements to keep my warranty valid?
Yes. Manufacturers require that the water heater be installed in accordance with local Shelbyville plumbing codes and that the temperature-and-pressure (T&P) relief valve, anode rod, and drain pan be kept in working order. We recommend flushing sediment from the tank annually and inspecting the anode rod every 2–3 years. Failure to perform basic maintenance could void the warranty, so we offer affordable maintenance plans that document the service and keep your coverage intact.
What should I do if I need warranty service on my tank water heater?
Call our Shelbyville office at 555-HOT-WATER anytime, day or night. Have your serial number handy, describe the issue, and we’ll schedule a warranty technician, usually within 24 hours. We verify coverage with the manufacturer, order any needed parts, and handle the claim paperwork. If a replacement is required, we drain and remove the old tank, install the new one, relight or restart the system, and haul away the old unit—all with zero labor cost to you under our rock-solid warranty.