Satisfaction Guarantee

HEP PlumbingSatisfaction Guarantee

Satisfaction Guarantee | Pipe Upgrades | Plumbing | Shelbyville

From heritage bungalows on Main Street to the newest builds off Cedar Lane, Shelbyville homes trust HEP for reliable pipe upgrades backed by our rock-solid Satisfaction Guarantee. Our licensed plumbers replace failing galvanized or polybutylene lines with modern PEX or copper, boosting water pressure, safeguarding against leaks, and adding value to your property—all while respecting your time and your floors. We arrive on schedule, protect every workspace, and won’t leave until your water is flowing flawlessly or we’ll make it right for free.

Choosing HEP means choosing local experts who know Shelbyville’s soil, codes, and climate quirks. We use high-tech inspection cameras to pinpoint trouble, then craft a tailored plan that often finishes in a single day. Upfront pricing, lifetime workmanship warranties, and courteous follow-ups are just part of the experience; what truly sets us apart is our promise that you’ll love your new pipes—or we’re not done yet. Ready for worry-free water? Discover why your neighbors rave about our pipe upgrades today.

FAQs

What does your Satisfaction Guarantee cover for pipe upgrade projects in Shelbyville?

Our Shelbyville-specific Satisfaction Guarantee promises that you will be 100 % happy with the quality of our workmanship, the materials we use, and the courtesy of our technicians. If, within one year of completion, you experience any workmanship-related leaks, flow issues, or code violations, we will return and correct them at no charge—or refund the labor portion of your bill if we cannot meet local code or manufacturer standards. In addition, all new piping carries the manufacturer’s warranty (typically 25–50 years) and our own 12-month labor warranty.

How long do typical pipe upgrade jobs take, and will my water be shut off the whole time?

Most single-family home repipes in Shelbyville are completed in one to three days. We stage the project so that your water is only shut off during the actual tie-in phase—usually 2–4 hours per day. Overnight, temporary hookups ensure that at least one bathroom and your kitchen have running water. Larger homes or commercial buildings may take longer, but we provide a written schedule before work begins.

Do you offer free estimates and upfront pricing for pipe replacements?

Yes. We provide no-obligation, on-site evaluations anywhere in the greater Shelbyville area. After inspecting pipe material, accessibility, and fixture locations, we give you a written, line-item quote that includes labor, materials, permit fees, and post-installation testing. The price you approve is the price you pay—no hidden charges—and any unforeseen issues are discussed and documented before additional work begins.

What types of piping materials do you recommend for Shelbyville homes, and why?

For most residences we recommend Type L copper or ASTM F1960 PEX-a. Copper is durable, resists UV light in crawl spaces, and handles Shelbyville’s occasional high-pressure spikes well. PEX-a is cost-effective, flexible (fewer fittings and joints), and resists the freeze-thaw cycles common to our region. Upon request we also install CPVC or high-density polyethylene (HDPE) for specific applications. During the estimate we explain pros, cons, life expectancy, and warranty details for each option so you can make an informed choice.

Can you work with my home insurance or utility rebates when upgrading old pipes?

Absolutely. Many Shelbyville homeowners qualify for utility rebates when replacing galvanized or polybutylene lines with water-efficient materials. If your existing pipes have caused leaks or water damage, your insurance carrier may cover part of the upgrade. We supply detailed photographs, moisture-meter readings, and itemized invoices to streamline your claim and will coordinate directly with adjusters or the Shelbyville Utilities Water-Wise Program to maximize any available savings.

What signs indicate that I should schedule a pipe upgrade rather than a simple repair?

Persistent pinhole leaks, discolored water, fluctuating pressure, and visible corrosion on galvanized or polybutylene pipes are red flags. If more than 20 % of your plumbing has been patched in the last five years, or your home was built before 1990 and still has original supply lines, upgrading is typically more cost-effective than continued repairs. Our technicians can perform camera inspections and water-quality tests during a free consultation to confirm whether a full upgrade is advisable.

HEP Plumbing
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(423) 228-7696