Water Heater
Water Heater | Emergency Plumbing | Plumbing | Shelbyville
When a water heater fails in the middle of the night, every minute counts. HEP’s licensed plumbers arrive fast, armed with the tools and replacement parts needed to diagnose leaks, restore hot water, or perform a full tank swap on the spot. From gas and electric units to the latest tankless technology, we protect your Shelbyville home from costly water damage while getting showers steamy again before sunrise—without the surprise fees.
Because breakdowns don’t follow business hours, our team is on-call 24/7 for true emergency plumbing service. One quick call connects you with a live dispatcher, detailed arrival updates, and transparent, upfront pricing so you can breathe easy. Trust the hometown crew that’s been keeping Shelbyville comfortable for decades—HEP is always here when hot water just can’t wait.
FAQs
What should I do first if my water heater starts leaking or bursts?
Turn off the cold-water shut-off valve located on the supply line above the heater, then switch the unit’s power source off—either the circuit breaker for electric models or the gas shut-off valve for gas units. This stops additional water and energy from flowing. Next, drain any pooled water if it is safe to do so and call our Shelbyville emergency plumbing hotline. Our on-call technician will walk you through additional safety steps and head to your property immediately.
Do you offer 24/7 emergency water-heater repair service in Shelbyville?
Yes. Our licensed plumbers are on standby 24 hours a day, 7 days a week, including weekends and holidays. Whether your tank is leaking at 2 a.m. or you have no hot water on Christmas morning, a live dispatcher will take your call and dispatch the nearest technician to your location.
How fast can a technician arrive for an emergency call within Shelbyville city limits?
Because we stage fully stocked service vans throughout the Shelbyville area, our average response time for emergency water-heater calls is 60 minutes or less. You’ll receive an exact ETA when you call, and you can track the technician’s arrival in real time via text updates.
Can your plumbers repair or replace any type of water heater?
Absolutely. Our team is trained and certified to service conventional tank-style heaters, high-efficiency tankless systems, heat-pump water heaters, and both natural-gas and electric models from all major brands. We carry common parts for units up to 75 gallons, so most repairs are completed on the first visit.
What warning signs indicate my water heater may soon require emergency service?
Watch for rumbling or popping noises, rusty or discolored hot water, water temperature fluctuations, pooling moisture around the base, or a burning smell near gas units. Addressing these symptoms promptly can prevent a full tank failure, property damage, or safety hazards.
Do you bring replacement parts and new water heaters to emergency calls?
Yes. Each service vehicle carries universal elements, thermostats, anodes, temperature-pressure relief valves, and flex lines, as well as one 40-gallon and one 50-gallon residential gas and electric tank. If your existing heater is beyond repair, we can usually install a new unit on the spot and haul the old tank away, saving you an extra appointment.