Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Shelbyville
When a pipe bursts at midnight or your water heater quits before dawn, minutes matter. HEP’s licensed technicians are stationed right here in Shelbyville, ready to answer the call for emergency plumbing with fully stocked trucks, state-of-the-art leak-detection tools, and decades of combined experience. From shutting off the water main to completing lasting repairs, we arrive fast, explain every step, and treat your home as carefully as our own—so you can get back to normal sooner, not later.
Because disasters don’t keep business hours, our hotline is live 24/7/365. Whether it’s a sewer backup after a storm or a mysteriously gushing toilet on a holiday weekend, one call brings a courteous expert who’s licensed, insured, and empowered to fix the problem on the spot. Shelbyville homeowners trust HEP for emergency plumbing that’s transparent, affordable, and guaranteed—proof that peace of mind is only a ring away.
FAQs
What qualifies as a plumbing emergency and when should I call your Shelbyville team?
A plumbing emergency is any situation that poses an immediate risk to your property, safety, or health—such as burst pipes, severe leaks, overflowing toilets, sewage backups, or a total loss of water. If shutting off the main water valve doesn’t stop the issue or you’re unsure what to do, call our 24/7 emergency line. Our licensed technicians are on-call day and night throughout Shelbyville and surrounding communities.
How quickly can your licensed technicians arrive at my Shelbyville home or business?
We maintain fully staffed teams across the Shelbyville area, allowing us to reach most locations within 60 minutes—often faster during normal traffic conditions. When you place an emergency call, our dispatcher immediately notifies the nearest on-duty crew, tracks their GPS location, and provides you with real-time ETAs via text or phone.
Are your emergency plumbers properly licensed and insured?
Yes. Every technician holds an Illinois State plumbing license and completes annual continuing-education courses on the latest codes and safety standards. We carry full liability and workers’ compensation insurance, and all work is performed to local Shelbyville building and health regulations. Copies of licensing and insurance certificates are available upon request.
What should I do before the technician arrives to minimize damage?
1) Shut off the main water supply valve—usually located in the basement or near the water meter. 2) Turn off electricity to any area where water is pooling to avoid shock hazards. 3) Contain leaks with buckets or towels and move valuables or electronics to a dry area. 4) Do not use chemical drain cleaners; they can worsen clogs and create safety issues for our plumbers. 5) Take photos for insurance purposes if safe to do so.
How are emergency plumbing services priced, and will I get an upfront estimate?
We charge a modest flat dispatch fee that covers travel and diagnostics. After a thorough on-site assessment, your technician will present a written estimate showing labor, parts, and any after-hours surcharges. No work begins until you sign off. We honor the quoted price—no hidden fees. We also accept major credit cards, checks, and offer financing for larger repairs.
Do you guarantee your emergency repairs, and what preventive maintenance do you recommend?
All emergency repairs come with a 1-year parts and labor warranty. For sewer line replacements and water heaters, extended manufacturer warranties apply. To reduce future emergencies, we recommend annual whole-home plumbing inspections, water heater flushing, and professional drain cleaning. Ask our technician about enrolling in our Shelbyville Plumbing Maintenance Plan, which includes yearly inspections, priority scheduling, and 10% off future repairs.