Emergency Response
Emergency Response | Tank Water Heater | Plumbing | Sharps Chapel
When your morning shower turns ice–cold or you discover water pooling around the utility closet, you don’t have time to wait. HEP’s emergency response team is on call 24/7 in Sharps Chapel, arriving fast with fully stocked trucks, factory-trained technicians, and the know-how to diagnose and restore any tank water heater—often on the very first visit. From sudden leaks and thermostat failures to complete unit replacements, we bring the same neighborly service that’s kept local homeowners comfortable for decades.
Our commitment goes beyond quick fixes. We back every repair and installation with transparent pricing, clear communication, and a satisfaction guarantee, so you can get back to hot showers and worry-free evenings without surprise fees. When every minute counts and hot water can’t wait, Sharps Chapel trusts HEP to turn emergencies into easy solutions—any hour, any day.
FAQs
What situations count as a tank water heater emergency, and how fast can you get to my Sharps Chapel home?
Any active leak from the tank or relief valve, no hot water during freezing weather, a tripped safety valve that will not reset, or signs of overheating (rumbling, hissing, burning smells) are all considered emergencies. Because we stage fully stocked service vans in Union County, a licensed technician can generally be at your door anywhere in Sharps Chapel within 60–90 minutes—24 hours a day, 7 days a week.
Do you work on every make and model of conventional tank water heater?
Yes. Our emergency plumbers carry OEM and high-quality universal parts for all major brands, including Rheem, AO Smith, Bradford White, State, GE, Whirlpool, and American. We service gas, electric, and hybrid heat-pump tanks up to 120 gallons, whether they’re residential or light-commercial units.
If my water heater is leaking, can you replace it the same day?
In most cases, yes. We keep the most common 40-, 50-, and 80-gallon electric and gas tanks in local stock and can haul the new heater to your property immediately. Our team will obtain any required Union County permits, disconnect and dispose of the old unit, install the new heater to current code (including new dielectric unions, expansion tank, and drip pan if needed), fill and test it, and leave the area clean—all in a single visit.
What should I do until the emergency plumber arrives?
1) Turn off power to the heater—flip the breaker for electric models or set the gas control to “pilot” on gas units. 2) Close the cold-water supply valve on top of the tank to stop incoming water. 3) If water is leaking, attach a hose to the drain valve and route it to a floor drain or outside, then open the valve carefully to relieve pressure. 4) Mop up standing water to reduce floor damage and slip hazards. 5) Never attempt to remove the T&P (temperature & pressure) valve or open the combustion chamber yourself.
Are your emergency technicians licensed and insured?
Absolutely. All field plumbers hold current State of Tennessee Mechanical/Plumbing licenses, have passed background and drug checks, and carry $2 million in liability insurance plus full workers’ compensation coverage. Our company is also certified by Rheem and Bradford White for warranty service, so manufacturer warranties remain intact.
How is emergency tank water heater service priced, and will I know the cost before work begins?
We charge a modest after-hours dispatch fee for calls received outside 8 AM–5 PM, but diagnosis is free once we arrive. The technician will present flat-rate pricing for repair or replacement options before any work starts; you approve the total on a digital work order, so there are no surprise add-ons. We accept cash, credit/debit, and offer 0% APR financing on new installations for qualified homeowners.