Emergency Response
Emergency Response | Main Line Issues | Plumbing | Sewanee
When a burst pipe or sewer backup threatens your Sewanee home, HEP’s emergency response team moves fast—day or night—to stop the water, protect your property, and restore peace of mind. Our licensed plumbers arrive in fully stocked trucks, ready to locate the break, clear blockages, and replace compromised sections of pipe with durable materials that meet or exceed code. You’ll get upfront pricing, clear explanations, and courteous service from a crew that treats your home like their own.
From sudden leaks hidden beneath your lawn to stubborn clogs that send wastewater back into the house, we specialize in resolving main line issues quickly and cleanly. Backed by decades of experience and advanced camera inspection technology, we pinpoint the exact source of trouble, minimize digging, and leave your yard looking neat. Call HEP anytime—24/7—so you can get back to enjoying mountain living without the worry of unexpected plumbing emergencies.
FAQs
What constitutes a main line plumbing emergency in Sewanee?
Any sudden blockage, burst, or significant leak in the primary sewer or water supply line that threatens property damage, health hazards, or loss of water service is considered an emergency. Examples include sewage backing up into fixtures, water bubbling up in the yard, a water main rupture causing flooding, or complete loss of water pressure throughout the house.
How quickly can your Sewanee emergency response team arrive on-site?
We maintain on-call plumbers 24/7 and average a 60-minute arrival time within the Sewanee city limits. During severe weather or high-volume periods, we prioritize cases based on severity, but we will always give you an accurate ETA when you call.
Do you charge extra for after-hours or holiday service?
Yes, emergency service performed outside regular business hours (8 AM-5 PM, Monday-Friday) incurs an after-hours dispatch fee that covers overtime labor and expedited logistics. We will quote this fee—along with any diagnostic charges—before dispatching so you have full cost transparency.
What signs indicate my main line is failing and I should call immediately?
Watch for slow drains in multiple fixtures, gurgling toilets, foul sewer odors indoors or outdoors, water pooling near your foundation, soggy patches in the yard, or sudden drops in overall water pressure. If you notice any of these symptoms, turn off the main shut-off valve if possible and call us right away.
Will you need to excavate my yard to repair the main line?
Not always. We start with camera inspection to pinpoint the problem. Many issues—such as minor root intrusions, small cracks, or localized blockages—can be fixed with trenchless methods like hydro-jetting, pipe relining, or pipe bursting. Excavation is reserved for severe collapses or sections incompatible with trenchless solutions.
How can I prevent future main line emergencies?
Schedule an annual camera inspection and hydro-jetting to keep lines clear, avoid planting deep-rooted trees near the sewer line, never flush wipes or pour grease down drains, and ensure your home’s water pressure stays below 80 psi with a working pressure-reducing valve. These practices significantly reduce the risk of sudden main line failures.