Background-checked Plumbers
Background-checked Plumbers | Emergency Plumbing | Plumbing | Sewanee
When a pipe bursts on a stormy Sewanee night, you don’t have time to gamble on who shows up at your door. HEP’s team of background-checked plumbers arrives fast, fully equipped, and ready to protect your home from costly water damage. From century-old cottages on University Avenue to new builds along Roark’s Cove Road, our experts know the quirks of local plumbing systems and fix them with precision and courtesy.
Whether it’s a hidden leak, a failing water heater, or true emergency plumbing, we answer 24/7 with transparent pricing and a satisfaction guarantee. Trust HEP to restore comfort swiftly—so you can get back to watching the fog lift off the plateau without worrying about what’s happening beneath your floors.
FAQs
What emergency plumbing services do you offer in Sewanee?
Our team handles burst pipes, severe leaks, overflowing toilets, sewer line backups, malfunctioning water heaters, and any sudden plumbing issue that can’t wait for normal business hours. Because we’re equipped with advanced diagnostic tools and fully stocked service vehicles, we can typically complete most emergency repairs during the first visit.
How quickly can your background-checked plumbers arrive during an emergency?
We maintain an on-call rotation 24/7. In most parts of Sewanee, a certified, background-checked plumber can be at your door within 60 minutes of your call. We’ll give you an accurate ETA when you book, track the technician’s arrival in real time, and keep you updated if traffic or weather causes any delay.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician on our team holds a current Tennessee plumbing license, carries full liability and workers’ compensation insurance, and has passed a rigorous nationwide criminal and driving background screening. We repeat the background check annually and perform random drug testing to ensure ongoing safety and professionalism.
What should I do while waiting for the emergency plumber to arrive?
If it’s safe to do so, turn off the main water supply to minimize damage. You can usually find the shut-off valve where the water line enters your home. For water heater emergencies, shut off the unit’s power or gas supply. Move valuables away from the affected area, place towels or buckets to contain leaks, and avoid using any plumbing fixtures until we complete the repair. Our dispatcher can guide you step-by-step over the phone if needed.
How much does emergency plumbing cost in Sewanee, and are there after-hours fees?
We charge a flat diagnostic fee that covers travel and a complete system inspection. After diagnosis, you’ll receive upfront, itemized pricing before any work begins—no hidden charges. Because emergencies occur outside regular hours, we do apply a modest after-hours surcharge, but we waive it for active military, first responders, and University of the South students or staff with valid ID.
Do you guarantee your work, and what warranties are provided?
Absolutely. All emergency repairs come with a 1-year parts and labor warranty, and many replacement components carry extended manufacturer warranties of 3–10 years. If the same issue recurs within the covered period, we return at no cost and fix it promptly. Your satisfaction is 100% guaranteed, and we follow up after every job to ensure everything is still functioning properly.