24/7 Dispatch Center
24/7 Dispatch Center | Commercial Plumbing | Plumbing | Sewanee
When a burst pipe halts business on University Avenue at 3 a.m., HEP’s 24/7 dispatch center is already answering the call. Our team of licensed technicians arrives fast, fully stocked, and ready to work around campus schedules, restaurant rushes, and tight construction timelines. From industrial water heaters to grease interceptors and backflow preventers, we tackle every challenge with the latest diagnostic tech, clear communication, and a commitment to keep your operations flowing.
Sewanee entrepreneurs trust us because we treat every job as mission-critical: transparent estimates before we turn a wrench, tidy work areas, and real-time progress updates sent straight from the field. Whether you’re expanding a student housing complex or keeping a historic inn’s bathrooms guest-ready, HEP delivers the responsive, precision-built solutions you expect from leaders in commercial plumbing.
FAQs
What qualifies your Sewanee plumbing team as a true 24/7 dispatch center for commercial clients?
Our dispatch center is staffed around the clock—nights, weekends, and holidays—by trained coordinators who have direct radio and GPS contact with every service truck in our fleet. Whether it’s a burst main at 3 A.M. or an urgent backflow test on a Sunday, we can see which licensed technician is closest and dispatch them immediately. Because we stock our service vehicles with commercial-grade parts, most repairs are completed in a single visit without waiting for suppliers to open.
How fast can you typically reach a commercial property in Sewanee after we place an emergency call?
Average arrival time within Sewanee city limits is 45 minutes or less. We achieve this with strategically staged vehicles and live traffic monitoring. For facilities located farther out on the Plateau, our dispatch platform provides real-time ETAs so you know exactly when help will arrive. If a storm or road closure delays us, you’ll receive proactive updates by text or email.
Are your commercial plumbers licensed, insured, and familiar with local codes?
Yes. Every technician holds a Tennessee journeyman or master plumbing license as well as OSHA safety certification and confined-space training—critical for commercial sites. We carry $5 million in general liability and workers’ compensation coverage. Our team routinely coordinates with Sewanee Utility District inspectors, so all work meets or exceeds local backflow, grease interceptor, and ADA fixture regulations.
What types of commercial plumbing systems do you service?
We handle domestic water, sewer, and gas piping; commercial water heaters and boilers; grease traps; lift stations; RPZ/backflow prevention assemblies; hydronic loops; and process piping. Industries served include restaurants, student housing, healthcare clinics, laboratories, and athletic facilities on the University of the South campus.
Do you offer preventive maintenance programs, and how do they help my business?
Absolutely. A customized maintenance plan can include quarterly water-heater flushing, annual backflow testing, jetting of sewer mains, camera inspections, and valve exercising. Regular inspections reduce emergency calls by up to 60 %, extend equipment life, and help you budget cap-ex replacements rather than facing surprise downtime.
How is pricing handled for after-hours or holiday service calls?
Our transparent rate sheet is the same 24/7—no hidden surge multipliers. You’ll receive an upfront digital estimate before work starts, and authoritative diagnostics reports afterward for record-keeping. We also offer flat-rate packages for common tasks—such as clearing a 4-inch main or replacing a flushometer—so you know the cost in advance even at 2 A.M.