Emergency Service
Emergency Service | Plumbing | Sevierville
When a pipe bursts in the middle of the night or your water heater quits on a holiday weekend, you don’t have time to hunt for help—you need it now. HEP’s emergency team races across Sevierville and the surrounding Smoky Mountain communities 24/7, arriving with fully stocked trucks and seasoned technicians ready to stop leaks, restore hot water, and protect your home from costly damage. Our neighbors trust us because we answer the phone with a live, local dispatcher, provide clear up-front pricing, and back every repair with a satisfaction guarantee.
From rapid leak detection and drain clearing to sump pump resets and sewer line solutions, we handle the unexpected so you can breathe easy. As a family-owned company, we know every minute counts when your comfort and safety are on the line—so we treat your call like it’s our own emergency, clean up after ourselves, and follow up to ensure everything is running smoothly. For dependable, around-the-clock plumbing rescue in Sevierville, keep HEP’s number on your fridge and let us turn “uh-oh” into “all set” at any hour.
FAQs
What qualifies as a plumbing emergency, and how quickly can you reach my Sevierville home or business?
Anything that risks water damage, health hazards, or loss of essential service is an emergency—burst pipes, sewage backups, major leaks, overflowing toilets, failed water heaters, and frozen lines. Because we’re based in Sevier County, our on-call technicians can typically be at any Sevierville address within 60 minutes, often sooner for downtown and Parkway locations. We dispatch the nearest fully stocked service truck as soon as you call so repairs can start right away.
Are your emergency plumbing services really available 24/7, even on weekends and holidays?
Yes. Plumbing disasters don’t keep office hours, so neither do we. Our live dispatchers answer the phone around the clock—nights, weekends, and every holiday. A licensed plumber is always on standby with the equipment and replacement parts needed for most urgent jobs, which means you never have to wait until Monday morning for help.
What should I do while waiting for your emergency plumber to arrive?
First, shut off the main water supply valve to stop additional flooding (usually located where the main line enters your house or near the water meter). For water-heater leaks, turn off the power or gas supply as well. If sewage is backing up, stop using all drains and toilets. Then, if it’s safe, mop up standing water and move valuables out of the affected area to minimize damage. Finally, take photos for insurance purposes and keep the area clear so our technician can work quickly when he arrives.
How much do emergency plumbing services cost, and will I receive an estimate before work begins?
After a quick on-site assessment, our technician provides a written, flat-rate estimate that covers parts, labor, and after-hours dispatch. There are no hidden fees or overtime surcharges beyond what you approve. Because every job is different, we can’t quote an exact price over the phone, but we do share our standard emergency service call rate upfront so you understand the baseline cost before we arrive.
Are your plumbers licensed, insured, and familiar with Sevierville’s building codes?
Absolutely. All of our plumbers hold current Tennessee state licenses, carry full liability and workers’ compensation insurance, and undergo ongoing code-compliance training specific to Sevierville and Sevier County. We pull the required permits when repairs involve structural or sewer line work and ensure every fix meets or exceeds local plumbing ordinances.
Can you handle emergencies involving well pumps or septic systems common in rural parts of Sevier County?
Yes. Besides standard municipal water and sewer hookups, our emergency crews are trained and equipped to troubleshoot well pumps that have lost pressure, frozen supply lines, failed pressure tanks, and septic backups or alarm activations. We carry submersible pump controls, pressure switches, jet pump parts, sewer jetting equipment, and cameras to diagnose and restore service to rural properties quickly.