Hot Water Emergencies
Hot Water Emergencies | Tank Water Heater | Plumbing | Sevierville
Suddenly showering in icy water is no way to start a day in the Smokies, and Sevierville homeowners know they can count on HEP’s Hot Water Emergencies team to restore comfort fast. Our licensed, background-checked plumbers arrive 24/7 with fully stocked trucks, ready to flush sediment, swap out burned-out elements, or repair leaky valves—whatever it takes to revive your tank water heater and get hot water flowing again before laundry, dishes, or bedtime routines grind to a halt.
If repair isn’t the smartest long-term choice, we’ll guide you through energy-efficient replacement options, handle permitting, and haul away the old unit, all with transparent pricing and our Done Right Guarantee. From the first call to the final turn of the wrench, HEP delivers courteous, hometown service that keeps your tank water heater operating safely and efficiently for years to come.
FAQs
What situations count as a hot water emergency with a tank water heater?
Any condition that threatens your safety, property, or access to hot water is considered an emergency. Examples include a leaking or ruptured tank, scalding-hot water coming from the taps, no hot water at all, a tripped T&P (temperature & pressure) relief valve, gas odors near the heater, or visible sparking/burn marks on electric elements. These issues can lead to flooding, mold, or even fire and explosion hazards, so call us immediately if you notice them.
How quickly can your plumbers reach my home in Sevierville?
Our on-call technicians are stationed throughout Sevier County and operate 24/7/365. In most parts of Sevierville we can arrive within 60–90 minutes, often sooner for addresses inside the city limits or near main routes like Winfield Dunn Pkwy and Dolly Parton Pkwy. When you call, our dispatcher will give you a live ETA and track the truck so you know exactly when help will be at your door.
What should I do while waiting for your technician to arrive?
1) If water is actively leaking, turn off the cold-water supply valve located on top of the tank. 2) For a gas heater, shut the gas cock to the OFF position; for electric, flip the breaker off in the panel. 3) Do not touch any electrical components if they are wet. 4) Mop or place towels to limit water damage, but avoid standing water near electrical outlets. 5) Keep children and pets away from the area. Following these steps will minimize risk until we get there.
Can you repair all brands and types of tank-style water heaters?
Yes. Our licensed plumbers are trained to service and install gas (natural & LP) and electric storage water heaters from all major manufacturers—Rheem, AO Smith, Bradford White, State, Whirlpool, GE, and many others. We stock common parts such as elements, thermostats, anode rods, T&P valves, gas control valves, and flex connectors on every truck, so most repairs can be completed on the first visit, even after hours.
How much will an emergency service call cost, and do you offer upfront pricing?
Emergency dispatch carries a modest after-hours diagnostic fee, which we disclose before sending a technician. Once we identify the problem, you receive a flat-rate quote that covers parts, labor, and warranty—no open-ended hourly charges. If you approve the repair, the diagnostic fee is applied toward the work. We also offer financing and accept major credit cards to make unplanned repairs easier on your budget.
When is replacement more cost-effective than repair for a tank water heater?
We follow a simple 50% rule: if the repair exceeds half the cost of a new, energy-efficient unit and your heater is over eight years old, replacement usually saves money long-term. Other indicators include recurring leaks, severe tank corrosion, rust-colored water, or insufficient capacity for your household’s needs. During the emergency visit we’ll present both repair and replacement options—complete with efficiency ratings, warranty lengths, and installation timelines—so you can choose what makes sense for your home and budget.