Sewage Backups
Sewage Backups | Emergency Plumbing | Plumbing | Sevierville
When raw sewage starts creeping up drains or pooling around floor grates, every minute feels like an hour. HEP’s Sevierville team races to your door with specialized gear, camera-equipped scopes, and years of know-how to pinpoint the blockage, clear it, and disinfect the area before bigger damage or health hazards set in. From tree-root intrusions to sudden mainline collapses, we’ve seen—and fixed—it all, restoring homes and businesses to safe, sanitary condition the same day.
Our technicians are local, licensed, and on call 24/7 for true emergency plumbing needs, so you never have to wait until morning. Transparent pricing, thorough cleanup, and a satisfaction guarantee come standard; peace of mind comes free. Don’t let a sewage backup drown your plans—call HEP and breathe easy again.
FAQs
What are the most common causes of sewage backups in Sevierville homes?
In Sevierville, the leading causes include tree-root intrusion into aging clay or cast-iron sewer lines, grease or food waste buildup in kitchen drains, flushing non-flushable items (wipes, paper towels, feminine products), heavy rains that overwhelm city mains, and older homes with collapsed or offset pipes. Our technicians use cameras to pinpoint the exact cause before recommending repairs.
What should I do immediately if I discover a sewage backup in my house?
1) Stop using all water fixtures to keep additional wastewater from entering the system. 2) Switch off electricity to affected areas if water is near outlets or appliances. 3) Keep people and pets away from the contaminated area to avoid health risks. 4) Call our 24/7 emergency line. 5) If safe, open windows for ventilation. Do not attempt to clear the blockage with household chemicals; they can worsen the problem and create toxic fumes.
How quickly can your emergency plumbers arrive in Sevierville, and are you available 24/7?
We have on-call crews stationed throughout Sevierville, Pigeon Forge, and Gatlinburg. In most cases, a licensed plumber can be at your door within 60 minutes—day or night—including weekends and holidays. Our dispatch center operates 24/7/365, so you will always reach a live representative, not an answering machine.
Will my homeowner’s insurance cover the cost of sewage backup cleanup and repairs?
Standard homeowner policies often exclude sewage backups unless you have added a specific sewer or drain endorsement. Coverage typically applies to cleanup, damaged belongings, and structural repairs. We can document the incident, provide itemized estimates, and work directly with your adjuster to streamline the claim. If you are unsure about coverage, call your agent immediately.
How is a sewage backup professionally cleaned and the plumbing line cleared?
After shutting off water service if necessary, our team uses a high-resolution sewer camera to locate the blockage. We then employ mechanical augers or high-pressure hydro-jetting to remove roots, grease, or debris. Once flow is restored, technicians sanitize affected floors, walls, and contents with EPA-approved disinfectants, install industrial air movers and dehumidifiers, and perform post-cleanup testing to verify that bacteria levels are safe. If the pipe is damaged, we can perform trenchless lining or conventional excavation repairs.
What can I do to prevent future sewage backups after the repair?
• Schedule an annual sewer camera inspection to catch early warning signs. • Install a backwater valve on the main sewer line; it closes automatically if city mains surcharge. • Avoid pouring grease down drains or flushing anything except toilet paper. • Trim or remove trees whose roots threaten lateral lines. • Consider upgrading old clay or Orangeburg piping to modern PVC. • During heavy storms, reduce water usage (laundry, showers) to lessen system demand.