Licensed Plumbers
Licensed Plumbers | Emergency Plumbing | Plumbing | Sevierville
When a burst pipe turns your basement into a river or a malfunctioning water heater steals the warmth from your shower, every second counts. HEP’s licensed, background-checked plumbers arrive fast anywhere in Sevierville, fully stocked and ready to diagnose, repair, or replace on the spot. From pinpoint leak detection to complete drain clearing, we combine decades of local experience with today’s best tools, so you get lasting results—no callbacks, no surprises, just transparent pricing and courteous service 24/7.
Homeowners and businesses across Sevier County trust us for emergency plumbing because we treat your crisis like our own. One call connects you to real people, not machines; a fleet of GPS-tracked trucks; and a team that stands behind every fix with iron-clad guarantees. Whether it’s midnight on a holiday or the busiest Saturday afternoon, HEP keeps water where it belongs and peace of mind where it matters most.
FAQs
What is considered a plumbing emergency and how quickly can you arrive in Sevierville?
A plumbing emergency is any situation that threatens property damage, health, or safety—such as burst pipes, sewer backups, gas leaks, overflowing toilets, and complete loss of water service. Because we are based in Sevierville and keep fully stocked service vehicles on standby, our licensed plumbers can generally reach any address in Sevier County within 60 minutes, 24/7, including weekends and holidays.
Are your plumbers fully licensed and insured to work in Tennessee?
Yes. Every technician on our emergency team holds a current State of Tennessee Journeyman or Master plumbing license and carries full liability and workers-compensation insurance. We also maintain a Tennessee contractor’s license for projects that exceed $25,000, ensuring that all work complies with state and local codes in Sevierville.
What should I do while waiting for the emergency plumber to arrive?
If it is safe to do so, turn off the main water shut-off valve (usually located near the water meter or where the main line enters your home). For a water-heater leak, switch the unit to the “off” or “pilot” position and close the cold-water inlet valve. If you suspect a gas leak, evacuate immediately and call 911. Avoid using electrical appliances near standing water, and clear pets and children from the affected area to help the plumber work quickly when they arrive.
Do you charge extra for after-hours, nighttime, or weekend emergency calls?
We understand that plumbing disasters rarely happen during business hours. While an emergency dispatch fee applies outside our regular 8 AM–5 PM schedule, we provide transparent, upfront pricing before any work begins. There are no hidden overtime premiums; you approve the written estimate first, and the fee is waived if you proceed with the recommended repair.
Can you handle major issues like burst pipes or failed water heaters in a single visit?
In most cases, yes. Our trucks function as mobile warehouses stocked with common pipe sizes, fittings, shut-off valves, water-heater parts, and specialty tools. This inventory allows us to repair burst supply lines, replace failed pressure-relief valves, swap out malfunctioning water-heater elements, and even perform spot re-piping on the spot. If an unusual part is needed, we work with local suppliers in Sevierville and Knoxville to obtain it the same day whenever possible.
How can I reduce the chances of future plumbing emergencies in my Sevierville home?
Schedule annual inspections to catch small leaks and corrosion early. Install water-pressure regulators if your pressure exceeds 80 psi, and add leak-detection sensors in areas prone to water damage. Flush your water heater yearly to remove sediment, and avoid chemical drain cleaners that can corrode pipes. During Sevierville’s occasional cold snaps, insulate exposed pipes and keep interior temperatures above 55 °F. Our maintenance plans bundle these preventive services at a discounted rate while extending priority emergency response if issues arise.