Failed Water Heaters
Failed Water Heaters | Emergency Plumbing | Plumbing | Sevierville
When a water heater gives out in the middle of a chilly Sevierville night, you don’t have time to hunt for help—you need it steaming toward you right now. HEP’s seasoned technicians are on call around the clock, racing out with fully stocked vans to diagnose, repair, or replace failed units before cold water brings daily life to a standstill. From burst tanks flooding your basement to sputtering pilot lights that refuse to stay lit, our team knows every make and model inside out and restores hot water with speed, transparency, and a neighborly smile.
Behind every swift fix is a commitment to honest pricing, clear communication, and workmanship that stands the test of time. Whether you’re a homeowner, cabin host, or small-business owner, one call secures dependable emergency plumbing help that’s backed by decades of local experience and the strongest guarantees in the Smokies. Choose HEP and get your hot water—and your peace of mind—flowing again today.
FAQs
What should I do immediately if my water heater fails or is leaking?
First, shut off the power or gas supply to the heater—electric units at the breaker panel and gas units at the shut-off valve. Next, close the cold-water inlet valve on top of the tank to stop additional water from entering. If water is flooding, open a hot-water faucet elsewhere in the home to relieve pressure, then call our Sevierville emergency plumbing line. While you wait, remove valuables from the affected area and, if safe, place towels or a wet/dry vacuum to limit water damage.
How fast can your emergency plumbers get to my Sevierville home?
Because we operate a dedicated 24/7 dispatch center in Sevier County, our on-call technicians are typically at any address in Sevierville within 60–90 minutes—often sooner for locations near downtown, Boyds Creek, or Pigeon Forge. We’ll provide an ETA during your call and keep you updated en route so you’re never left guessing.
Can you repair both gas and electric water heaters during an emergency visit?
Yes. Our licensed plumbers carry replacement thermostats, heating elements, gas control valves, pilot assemblies, anodes, and common gaskets for all major brands—Rheem, AO Smith, Bradford White, Whirlpool, and others. We also stock universal parts for tankless units. If a specialty component is needed, we can perform a temporary bypass or isolation to restore partial service until the exact part arrives.
How do I know whether my failed water heater should be repaired or completely replaced?
We evaluate four main factors: (1) Age—units older than 8–12 years often have multiple components nearing end of life. (2) Tank integrity—visible rust, bulging, or pin-hole leaks in the tank mean replacement; tank leaks are not repairable. (3) Cost of repair—if repairs exceed roughly half the price of a new, energy-efficient model, replacement is more economical. (4) Household demand—if your family has grown or you’re finishing a basement, upgrading to a larger or tankless heater may prevent future shortages.
What will emergency water-heater service cost in Sevierville?
Our diagnostic trip fee is waived when you approve the recommended repair. Most emergency repairs—such as element replacement, thermostat swaps, or minor valve fixes—range from $180 to $450, parts and labor included. Full tank replacements generally run $1,200–$2,200 depending on capacity, fuel type, and code upgrades (expansion tank, drip pan, seismic strapping). We provide upfront, written pricing before any work begins and accept major credit cards, financing, and insurance claims when water damage is involved.
Do you handle water damage cleanup after a water heater rupture?
Absolutely. In addition to plumbing repairs, our team can extract standing water, set up commercial dehumidifiers, and document moisture readings for your insurance company. We work with most carriers and can bill them directly for mitigation services, saving you the hassle of coordinating multiple contractors during an already stressful situation.