24/7 Emergency Service
24/7 Emergency Service | Commercial Plumbing | Plumbing | Sevierville
From late-night pipe bursts at a restaurant on the Parkway to pre-dawn water-heater failures in a hotel laundry, Sevierville businesses trust HEP for fast, decisive solutions. Our licensed experts are on call 24/7, arriving with fully stocked trucks, advanced leak-detection tech, and the experience to keep downtime to an absolute minimum. We understand that every minute without water or drainage impacts revenue, guest satisfaction, and safety—so we move quickly, communicate clearly, and stand behind every repair with transparent pricing and a satisfaction guarantee.
Whether you manage a retail strip, a manufacturing facility, or a cozy mountain lodge, HEP delivers dependable commercial plumbing that meets code, protects your property, and preserves your bottom line. From emergency line jetting and backflow prevention to scheduled maintenance plans, we tailor our services to your building’s unique demands and stay until everything flows perfectly—day or night, holiday or weekend.
FAQs
What qualifies as a commercial plumbing emergency in Sevierville?
Any sudden plumbing issue that threatens to halt business operations, create safety hazards, or damage property qualifies as an emergency. Examples include burst or leaking pipes, major sewer backups, gas line leaks, complete loss of water pressure, overflowing commercial-grade water heaters, and clogged main drains in restaurants or hotels. Because these situations can disrupt service and cause costly downtime, our technicians are on-call 24/7 to address them immediately.
How fast can your team arrive at my Sevierville business after I place an emergency call?
We maintain strategically located on-call technicians throughout Sevier County. In most parts of Sevierville we can be on-site within 60 minutes—often sooner for downtown and main commercial corridors such as Parkway, Dolly Parton Pkwy, and Collier Dr. When you call, our dispatcher will give you an exact ETA based on GPS-tracked service vehicles and current traffic conditions.
Are your plumbing technicians certified to handle large commercial systems?
Yes. All emergency technicians hold Tennessee state journeyman or master plumber licenses and receive specialized training for commercial fixtures, high-capacity water heaters, hydronic and steam systems, and backflow prevention assemblies. We’re also OSHA-compliant and carry the bonding and insurance levels required by hotels, restaurants, medical facilities, manufacturing plants, and retail centers in Sevierville.
What steps should I take before your emergency plumber arrives?
1. Shut off the closest water isolation valve or the building’s main valve to minimize flooding. 2. If you suspect a gas leak, evacuate the area and shut off the gas meter if it is safe to do so. 3. Turn off electrical breakers in affected areas to prevent shock hazards. 4. Clear access paths to the problem area so our techs can work quickly. 5. Document visible damage with photos for insurance purposes. Once these steps are complete, wait for our technician—do not attempt major repairs yourself, as this can void warranties or create safety issues.
Do you charge extra for service calls at night, on weekends, or during holidays?
We do not impose hidden fees or surge pricing, but emergency service outside standard business hours carries a modest after-hours rate to cover on-call staffing and rapid deployment. You will always receive a written, up-front estimate before work begins. For businesses with a maintenance contract, reduced or waived after-hours fees may apply.
Can you help with prevention and long-term maintenance after an emergency is resolved?
Absolutely. After stabilizing the crisis, we perform a complimentary system assessment to identify root causes and recommend preventative measures—such as backflow testing, hydro-jetting of main sewer lines, thermal imaging for hidden leaks, or scheduled valve inspections. We offer customizable maintenance plans that include annual or semi-annual checkups, priority scheduling, and discounted rates, helping Sevierville businesses avoid repeat emergencies and extend the life of their plumbing infrastructure.