Satisfaction Guarantee
Satisfaction Guarantee | Tank Water Heater | Plumbing | Sequatchie
When the hot water runs cold in your Sequatchie home, HEP’s Satisfaction Guarantee means relief is just a call away. Our licensed, background-checked plumbers arrive on time, inspect every connection, and explain solutions in plain language before any work begins. From swift repairs to seamless replacements, we treat your home with the same care we give our own, laying down protective mats and cleaning up every last tool.
Choose us for your tank water heater and you’re covered by honest, upfront pricing and a no-questions-asked guarantee: if you’re not thrilled, you don’t pay until we make it right. Add 24/7 emergency service, stocked trucks that finish most jobs in one visit, and friendly techs who love what they do, and you’ll see why Sequatchie neighbors have trusted HEP for decades to keep the comfort flowing.
FAQs
What does your 100 % Satisfaction Guarantee cover for tank water heater services in Sequatchie?
Our guarantee means you won’t pay until you’re completely happy with the workmanship, hot-water performance, and cleanliness of the job site. If we repair, replace, or install a tank water heater and you encounter the same problem within 12 months, we will return promptly at no extra charge to make it right or refund the service portion of your invoice.
How fast can you respond to a no-hot-water emergency in Sequatchie?
Because we’re a locally staffed team, we can usually be on site anywhere in Sequatchie County within 60–90 minutes. For true emergencies—such as active leaks or no hot water at all—our dispatch line is staffed 24/7, and an on-call technician will head to your address as soon as you approve the service request.
Do you work on both gas and electric tank water heaters?
Yes. Our licensed plumbers are trained and equipped to diagnose, repair, and install all major brands and sizes of gas and electric storage-tank heaters. We also handle code upgrades, venting adjustments, and electrical or gas-line modifications required to keep your system safe and efficient.
Will you remove and properly dispose of my old water heater?
Absolutely. Tank removal, environmentally responsible disposal, and recycling of metal components are included in every replacement quote. We follow Tennessee environmental regulations and will never leave the old unit on your property or curb.
What kind of warranties come with a new tank water heater installation?
In addition to the manufacturer’s parts warranty (usually 6–12 years on the tank and 1 year on parts), we provide a 2-year labor warranty. If any workmanship-related issue arises within that period, we will repair it at no cost to you, in line with our satisfaction guarantee.
How can I tell if my current tank water heater needs replacement rather than repair?
Key indicators include: the unit is 10–12 years old, hot water turns rusty, you hear rumbling or popping sounds even after flushing, or leaks appear around the base of the tank. During our diagnostic visit we’ll measure efficiency, perform a full safety inspection, and give you an honest, written recommendation so you can decide whether repair or replacement is the better long-term value.