Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Sequatchie
When a burst pipe wakes you at midnight or your water heater quits on a frosty Sequatchie morning, you don’t have time to hunt for help—you need emergency plumbing you can trust. HEP’s seasoned technicians arrive fast, fully stocked, and ready to solve leaks, clogs, overflows, and any other surprise your system can spring. Their local know-how means they’re already familiar with regional codes, common pipe materials, and Sequatchie’s terrain, so diagnosis and repair happen without delay.
Best of all, every fix is backed by HEP’s rock-solid 100% Satisfaction Guarantee. If you’re not delighted with the workmanship or the courtesy you receive, HEP keeps working—at no extra cost—until you are. Day or night, weekend or holiday, one call puts a friendly professional at your door, restoring comfort, safety, and peace of mind in a single visit.
FAQs
What qualifies as a plumbing emergency and how quickly can you reach my home or business in Sequatchie?
Any issue that risks flooding, sewer backup, loss of potable water, or poses a safety hazard—such as burst pipes, overflowing toilets, gas-water heater leaks, or sudden loss of water pressure—counts as an emergency. Because we keep fully stocked service vans in the Sequatchie area around the clock, a licensed technician is typically at your door within 60 minutes of your call, day or night.
How does your 100 % Satisfaction Guarantee apply to emergency plumbing work?
If you’re not completely satisfied with the workmanship, cleanliness, or professionalism of our emergency visit, let us know within 30 days and we’ll return to make it right at no extra charge. If we still can’t resolve the problem, we’ll refund the labor portion of your bill—no hassles, no fine print.
Are your emergency plumbing technicians licensed, insured, and background-checked?
Yes. Every plumber we dispatch holds a current Tennessee Journeyman or Master Plumbing license, carries full liability and workers’ compensation insurance, and passes an annual background and drug screening. That means you get qualified, trustworthy professionals even at 2 a.m. on a Sunday.
Do you charge extra for nights, weekends, or holidays in Sequatchie?
We never add a “surge” or “after-hours” fee. Our transparent flat-rate menu is the same 24/7/365, so you’ll know the price before we start the repair—whether it’s Tuesday afternoon or Christmas morning.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the main water valve (usually near the water meter) to stop further damage. 2. If the leak is at a fixture, close the local shut-off valve as well. 3. Turn off electricity to any affected areas if water is near outlets or appliances. 4. Open faucets on lower floors to drain remaining water from the lines. 5. Move valuables and electronics away from wet areas and place towels or buckets to contain water. 6. Avoid using chemical drain cleaners; they can worsen the problem or harm our technicians.
Can you provide upfront pricing for emergency plumbing repairs, even when the problem isn’t obvious?
Absolutely. Once our technician diagnoses the issue, you’ll receive a written, flat-rate quote before any work begins. The price won’t change even if the job takes longer than expected, and we’ll walk you through repair and replacement options so you can choose what fits your budget.