Rock-solid Warranties
Rock-solid Warranties | Tank Water Heater | Plumbing | Sale Creek
When you live in Sale Creek, you count on steady, soothing hot water every single day. HEP’s master plumbers install, repair, and maintain your tank water heater with the care you’d expect from a neighbor, then back that work with rock-solid warranties that protect both your comfort and your budget. From corrosion-resistant parts to precise temperature calibration, we handle every detail so you can enjoy showers, laundry, and dishes without a second thought.
Need fast service or a system upgrade? Our fully stocked trucks, transparent pricing, and 24/7 emergency hotline make sure you’re never left waiting. Choose HEP’s warranty-covered expertise and feel confident that your tank water heater—and your peace of mind—are cared for long after the job is done.
FAQs
What does the Rock-Solid Warranty cover for a tank water heater installed in Sale Creek?
Our Rock-Solid Warranty protects you against both manufacturer defects and installation errors. It covers the tank, heating elements/burner assembly, thermostats, gas valves, temperature & pressure (T&P) relief valve, and all sweat and threaded connections we make on the day of installation. If any covered component fails or leaks under normal residential use, we repair or replace it at no charge for parts or labor during the warranty term.
How long is the warranty period, and can I extend it?
Standard coverage is 6 years on the tank and parts plus a 2-year labor warranty. For homeowners who want added peace of mind, we offer two upgrade options: a 10-year parts & tank warranty with 5-year labor, or a lifetime parts & tank warranty with 10-year labor. Upgrades must be purchased at the time of installation to lock in factory-authorized pricing.
Are both parts and labor really included, or will I face hidden fees?
Yes—both parts and labor are included. If a covered component fails, we supply the replacement part, mobilize a licensed plumber to your Sale Creek home, remove the defective item, install the new one, and dispose of any debris. You pay nothing for trip charges, diagnostic time, or standard labor. The only costs you might incur are for non-covered items such as code upgrades, misuse, or damage caused by outside forces (e.g., flooding or power surges).
What should I do if my water heater malfunctions while under warranty?
Call our local service line at (423) 555-HEAT or submit a claim form on our website. We’ll confirm your warranty status, schedule a convenient appointment, and dispatch a certified technician—often the same day in Sale Creek. Please do not attempt extensive repairs yourself; doing so can void the warranty. While waiting, turn off power or gas to the unit and close the cold-water supply if the tank is leaking.
Can I transfer the warranty to a new homeowner if I sell my property?
Absolutely. The Rock-Solid Warranty is fully transferable one time at no additional cost. When you sell your home, provide the buyer with the original installation invoice and warranty certificate. Have the new owner contact us within 30 days of closing so we can update our records. A transferable warranty is a strong selling point that adds value to your Sale Creek property.
Are there maintenance requirements I must follow to keep the warranty valid?
Yes. Manufacturers require that the T&P valve be tested annually and the tank flushed at least once a year to remove sediment. Keep a dated record (photo or receipt) of each maintenance event. Use only licensed plumbers or follow the steps outlined in your owner’s manual. Failure to perform routine maintenance, evidence of water softener over-salting, or installation of aftermarket parts not approved by the manufacturer can void coverage.