Satisfaction Guarantee
Satisfaction Guarantee | Tank Water Heater | Plumbing | Rutledge
When chilly Rutledge mornings make that first shower feel like a polar plunge, you’ll be glad you called HEP Plumbing. Our certified techs know every nut, bolt, and burner in a tank water heater, so whether yours needs a quick thermostat tweak or a full-scale replacement, we get hot water flowing fast. We’re local, we’re prompt, and we treat your home as carefully as our own—right down to wearing shoe covers and cleaning up every last speck of dust.
Best of all, every service comes with HEP’s rock-solid Satisfaction Guarantee. If you’re not thrilled with the performance of your newly serviced or installed tank water heater, we’ll make it right at no additional cost—period. Up-front pricing, 24/7 emergency support, and friendly pros who explain each option in plain English mean you can turn the tap with total confidence, today and for years to come.
FAQs
What does your Satisfaction Guarantee cover for tank water-heater work in Rutledge?
Our 100 % Satisfaction Guarantee applies to every tank water-heater installation, replacement, or repair we perform in Rutledge. It covers the quality of our workmanship, the parts we provide, and your overall experience with our technicians. If, within the first year, you feel that the system is not performing as promised or you are dissatisfied with our service, we will return at no extra cost to correct the issue. If we still cannot meet your expectations, we will remove the equipment we installed and refund the cost of our labor.
How long are the warranties and guarantees on a new tank water heater?
Most manufacturers provide a 6-, 9-, or 12-year limited tank and parts warranty, depending on the specific model you choose. In addition, we include a one-year labor warranty and our 100 % Satisfaction Guarantee. Extended labor protection plans of up to 10 years are available for purchase if you’d like extra peace of mind.
Which types and sizes of tank water heaters do you service or install?
We install and repair gas, electric, and propane tank water heaters ranging from compact 30-gallon units for small homes to high-capacity 80-gallon models designed for large households and light-commercial applications. We also work with high-efficiency and low-NOx models that meet current DOE standards.
Do you provide emergency repair service for tank water heaters in Rutledge?
Yes. Our on-call plumbers are available 24 / 7, 365 days a year. When you call our emergency line, a licensed technician will arrive—usually within two hours—equipped with common replacement parts to get your hot water restored as quickly as possible.
How soon can you schedule a service visit or installation?
For most Rutledge addresses we offer same-day appointments if you call before noon, and next-day service if you call later. Full replacements are typically completed within 24 hours of your initial call, pending permit approval and product availability.
What maintenance should I perform to keep my tank water heater running efficiently?
Drain and flush the tank once a year to remove sediment, test the temperature-pressure relief valve, check or replace the anode rod every 3–5 years, and keep the thermostat set around 120 °F. Insulating exposed hot-water lines and scheduling an annual professional inspection will also boost efficiency and extend the life of your unit.