Licensed Technicians
Licensed Technicians | Water Purification | Plumbing | Rockwood
When you turn on the tap in Rockwood, you deserve crystal-clear water that tastes great and protects every appliance in your home. HEP’s licensed technicians combine decades of plumbing expertise with cutting-edge water purification solutions, installing and servicing filtration systems that strip away sediment, chlorine, and harmful contaminants. We evaluate your water supply, explain your options in plain language, and finish the job with meticulous craftsmanship—so you notice the difference from the very first sip.
Our local team backs every installation with transparent pricing, 24/7 emergency support, and a satisfaction guarantee rooted in our East Tennessee values. Whether you’re safeguarding your family’s health, extending the life of your pipes, or simply craving better-tasting coffee, HEP makes it effortless. Let us handle the science behind pure water, while you enjoy the refreshing results day after day.
FAQs
Why should I hire a licensed technician for water purification in Rockwood?
Licensed plumbers are trained to comply with Ontario plumbing codes, local Rockwood bylaws, and manufacturer specifications, ensuring your purification equipment is installed safely and performs at peak efficiency. A licensed technician can also test your water, size equipment correctly, pull any required permits, and provide documentation that protects your warranty and your home-insurance coverage.
What types of water purification services do you offer?
Our Rockwood team installs, repairs, and maintains whole-house filtration, reverse-osmosis (RO) drinking systems, ultraviolet (UV) disinfection units, water softeners, and point-of-use filters. We also provide comprehensive water testing, iron/sulphur removal solutions, pressure-tank work for private wells, and annual maintenance packages that include filter changes and performance checks.
How can I tell if my home water needs purification?
Common warning signs include chlorine or rotten-egg odours, metallic or bitter taste, staining on fixtures or laundry (orange, brown, or blue-green), limescale buildup, cloudy or coloured water, and frequent gastrointestinal discomfort among household members. A professional lab or on-site test can confirm the presence of bacteria, hardness, lead, nitrates, or other contaminants so we can recommend the right treatment.
How often does a water purification system require maintenance?
Frequency depends on the technology and your water quality. As a rule of thumb, sediment and carbon filters are changed every 6–12 months, RO membranes every 2–3 years, UV lamps annually, and softener resin cleaned or replaced every 5–10 years. During a yearly service visit, our technicians test water pressure, sanitize housings, verify TDS (total dissolved solids) levels, and ensure all seals and o-rings are intact.
Are your technicians insured and what guarantees do you provide?
Yes. Every plumber on our team holds a current Certificate of Qualification from Skilled Trades Ontario, carries full liability insurance, and is covered by WSIB. All workmanship is backed by a 1-year labour warranty, and most purification products we install come with manufacturer warranties ranging from 3 to 10 years. We file registration paperwork for you so your coverage starts immediately.
Do you offer emergency or same-day service in Rockwood?
Absolutely. We have technicians on call 24/7 for situations such as contaminated well water, failed UV systems, burst filter housings, or leaks from softener tanks. For non-emergency calls, we can usually schedule same-day appointments within Rockwood, Eden Mills, and neighbouring communities. Our service vans are stocked with common filters, lamps, valves, and fittings so most issues are resolved in a single visit.