Workmanship Guarantee
Workmanship Guarantee | Toilet Upgrades and Replacements | Plumbing | Rockwood
Whether you’re dreaming of a sleek, water-saving commode or urgently need to swap out a leaky, outdated unit, HEP delivers craftsmanship you can count on—backed by our renowned workmanship guarantee. Our Rockwood plumbers arrive on time, respect your home, and handle every detail from haul-away to flawless installation. The result is a bathroom fixture that looks great, conserves water, and performs reliably year after year.
Homeowners across Rockwood choose HEP for toilet upgrades and replacements because we combine licensed expertise with neighborly care. We provide transparent pricing before the first wrench turns, use only premium parts, and stand behind our work long after the flush test. Ready to elevate your bathroom experience? Call HEP today and discover why our guarantee is the difference you can feel every time you press the handle.
FAQs
What does your workmanship guarantee cover for toilet upgrades and replacements in Rockwood?
Our workmanship guarantee promises that every aspect of the labour we perform—removing the old toilet, installing the new fixture, connecting the water supply, sealing the base, testing for leaks, and disposing of debris—will meet or exceed Ontario Plumbing Code standards. If any problem arises that can be traced to how we installed or connected your toilet, we will return promptly to correct it at no extra charge. The guarantee is in addition to, and does not replace, any manufacturer warranty on the toilet itself.
How long is your workmanship guarantee valid?
All toilet upgrades and replacements completed by our licensed technicians in Rockwood are covered for a full two years from the installation date. During that period, you can call us for free repairs related to installation workmanship—loose toilets, leaks at the wax ring or supply line, improper flushing due to mis-alignment, or any other issue stemming from our labour. Parts supplied by the manufacturer are typically covered for one year, but we will coordinate with the manufacturer on your behalf if a part defect surfaces.
Which toilet brands and models do you install, and can I provide my own fixture?
We regularly install leading water-efficient brands such as Toto, American Standard, Kohler, Gerber, and Niagara. Popular models include dual-flush and 4.8-Lpf (1.28-gpf) single-flush toilets that meet EPA WaterSense criteria. If you’ve already purchased a toilet that meets Canadian standards (12" rough-in, UPC or CSA certified), we are happy to install it under the same workmanship guarantee. Simply provide the model number ahead of your appointment so we can ensure we have the correct wax ring, bolts, and supply line on hand.
How quickly can you schedule and complete a toilet replacement in Rockwood?
For most Rockwood addresses we can book a service window within 48 hours. Standard replacements take 1–2 hours on site, assuming shut-off valves operate correctly and no flange repair is required. If we discover sub-floor damage, flange corrosion, or other hidden issues, we’ll discuss options and pricing before proceeding. We keep common repair parts and flanges on our service trucks, so even unexpected fixes can usually be completed the same day.
Will upgrading my old toilet really save water and are rebates available in Rockwood?
Absolutely. Pre-1994 toilets use up to 13–20 L per flush; modern WaterSense models use 4.8 L or less, cutting toilet water consumption by 60–75 %. For a family of four, that can mean over 30,000 L of water saved each year and noticeable reductions on your monthly bill. The Township of Guelph/Eramosa periodically offers $50–$75 rebates for replacing a 13 Lpf toilet with a certified high-efficiency model. We can provide documentation and assist with the application if a rebate program is active when we finish your installation.
What should I do if I notice an issue after the installation is complete?
If you detect any wobbling, moisture around the base, unusual sounds, or flushing problems, shut off the water supply valve behind the toilet and give us a call at the number on your invoice. Our office is staffed 8 AM–6 PM Monday-Saturday, and we provide 24-hour emergency support. All workmanship-related service calls within the two-year guarantee are free. When you call, have your invoice number ready so we can pull up your file, schedule a priority visit, and resolve the issue as quickly as possible.