Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Rockwood
When a pipe bursts in the middle of the night or a water heater decides to quit during your weekend, HEP’s licensed technicians arrive in Rockwood ready to restore comfort fast. Our plumbers carry state-of-the-art tools, fully stocked service vehicles, and the know-how that comes from years of experience solving the community’s toughest water leaks, drain clogs, and fixture failures. From the first friendly phone call to the final cleanup, you’ll feel the confidence that only true professionals can provide—along with a transparent quote and work that’s backed by solid guarantees.
HEP understands that every second counts in an emergency plumbing situation, so we answer your call 24/7 and dispatch the nearest technician without delay. Whether you’re staring at a flooded basement or a stubborn sewer backup, we isolate the problem, explain your options in plain language, and get your home or business flowing smoothly again. When minutes matter, Rockwood residents trust HEP to turn panic into peace of mind.
FAQs
What types of plumbing emergencies do your licensed technicians in Rockwood handle?
Our team can address burst or frozen pipes, sewage back-ups, overflowing toilets, broken water heaters, gas line leaks, sump pump failures, and any sudden loss of water pressure or water supply. Because every technician is fully licensed, we are equipped to diagnose the problem quickly, secure the area, and carry out permanent repairs that comply with Ontario Building Code and local Rockwood bylaws.
How fast can you arrive at my Rockwood home during an emergency?
We maintain a 24/7 on-call roster with GPS-tracked service vans stationed near Highway 7 and the main residential pockets of Rockwood. Under normal conditions we reach most addresses within 45 minutes. During severe weather or high-volume events we’ll give you an accurate ETA when you call and keep you updated en route.
Are there after-hours or weekend surcharges for emergency plumbing service?
Yes, emergency calls outside standard business hours (8 a.m.–5 p.m., Mon–Fri) carry a modest surcharge to cover overtime staffing and expedited parts sourcing. However, we never charge hidden or ‘show-up’ fees. Before dispatching a technician we provide a clear, written estimate that includes the emergency rate, labour, and materials so you know the total cost up front.
What should I do while waiting for the plumber to arrive?
If it’s safe, shut off the main water valve (usually near the water meter) to limit flooding. For water heater leaks, turn off the gas or electrical supply. Avoid using any plumbing fixtures connected to the affected line. If sewage is backing up, keep family members away from contaminated areas and switch off forced-air heating or cooling to prevent airborne bacteria. Our dispatcher can guide you step-by-step over the phone until the technician arrives.
Do you guarantee your emergency repairs?
Absolutely. All labour is backed by a 1-year workmanship warranty, and parts carry the manufacturer’s warranty (typically 1–5 years). Because every technician is licensed and insured, repairs meet or exceed provincial plumbing standards, which means your warranty on home fixtures or appliances remains valid.
Can you work directly with my insurance company after a plumbing disaster?
Yes. We document the damage with photos, written assessments, and moisture readings, then forward the report to your insurer or restoration contractor. We can also meet the adjuster on-site, provide itemized invoices, and help streamline the claims process so you receive reimbursement as quickly as possible.