Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Rockwood
When a burst main or failing water heater threatens to shut your business down, HEP’s emergency response team is on the road to Rockwood before you even hang up the phone. Our licensed technicians specialize in commercial plumbing and arrive 24/7 with fully stocked trucks, advanced leak-detection tools, and the experience to stop water damage in its tracks. We isolate the issue fast, explain your options in plain language, and get critical restrooms, kitchens, and production lines flowing again with minimal disruption to staff or customers.
From bustling restaurants and busy storefronts to apartment complexes and industrial plants, Rockwood companies count on HEP for code-compliant repairs, high-capacity water heater swaps, backflow preventer replacements, and grease trap cleanouts—always backed by upfront pricing and rock-solid warranties. When every minute matters, choose the local team that treats your livelihood like their own. Call HEP and watch downtime disappear.
FAQs
What qualifies as a plumbing emergency for a commercial property in Rockwood?
Any situation that threatens your building’s safety, operation, or hygiene is considered an emergency. Common examples include burst supply lines, sewage backups, frozen or ruptured pipes, gas or water leaks, failed water heaters serving multiple fixtures, and any flooding that endangers electrical equipment or inventory. If the problem could force you to close your doors or poses a health risk to staff or customers, call us immediately.
How quickly can your emergency plumbing team reach a business in Rockwood?
Our dispatch center is staffed 24/7. Because our technicians are strategically stationed around the Rockwood area, average arrival time is 60 minutes or less—often much faster during normal traffic conditions. When you call, we provide a real-time ETA and keep you updated until the technician pulls into your lot.
Are your plumbers certified and insured to work on large commercial systems?
Yes. All technicians hold current Oregon journeyman or master plumbing licenses, carry OSHA safety training, and receive ongoing manufacturer certification for commercial fixtures, boilers, backflow devices, and hydronic systems. We maintain $2 million in general liability coverage and full workers’ compensation, so your facility is protected throughout the repair.
Do you provide after-hours and weekend emergency service for Rockwood businesses?
Absolutely. Plumbing failures don’t keep office hours, so neither do we. Our emergency response line operates 24 hours a day, 7 days a week—including nights, weekends, and holidays—at the same competitive rate. You will always speak with a live dispatcher, never an answering service, and a qualified commercial plumber will be sent immediately.
What steps should I take while waiting for the emergency plumber to arrive?
1) Shut off the closest isolation valve or the main water shutoff to stop the flow. 2) Kill power to affected electrical panels if water is near wiring or equipment. 3) Contain standing water with mops, towels, or wet vacs to prevent slip hazards and structural damage. 4) If sewage is present, keep occupants clear of the area to avoid exposure. 5) Document the incident with photos for insurance purposes. Our technician will take over diagnostics and repairs upon arrival.
Can you help us develop a preventive maintenance plan after an emergency repair?
Yes. Once the immediate crisis is resolved, we offer a complimentary inspection of your entire plumbing system to identify root causes and vulnerabilities. We then prepare a customized maintenance schedule—covering backflow testing, drain cleaning, pressure checks, and fixture calibration—to minimize future downtime and extend equipment life, all tailored to your operating hours and budget.