Same-day Service
Same-day Service | Plumbing | Rockford
When pipes burst or the water heater calls it quits, every minute matters. HEP’s same-day service keeps Rockford homes running smoothly by pairing seasoned technicians with fully stocked vans, so most fixes are completed on the first visit. From sudden leaks to stubborn drains, we tackle it all with transparent pricing and the neighborly respect you expect from a local team.
Skip the wait and get back to your routine today. One quick call puts our 24/7 dispatch into motion, and a certified expert will be on your doorstep before dinner, ready to deliver top-quality plumbing care guaranteed for peace of mind. Count on HEP for speed, skill, and a smile—because in Rockford, comfort shouldn’t have to wait.
FAQs
What qualifies as a same-day plumbing service and how quickly can you arrive in Rockford?
Same-day service means we dispatch a licensed plumber and complete the repair on the very day you call, as long as you contact us before our 4 p.m. cut-off. Because our technicians are already stationed throughout Winnebago County, typical arrival time in Rockford neighborhoods is 60–90 minutes, and often faster for downtown ZIP codes 61101–61107.
What types of plumbing problems can you resolve the same day?
Our trucks are stocked for more than 90 % of household and light-commercial repairs, so we can usually resolve issues such as clogged drains, leaking or burst pipes, faulty sump pumps, water-heater breakdowns, running toilets, dripping faucets, garbage disposal jams, and gas-line leaks on the first visit. Larger projects that require specialty parts or permits—like sewer-line replacement—may need a follow-up appointment, but we will stabilize the situation immediately.
Is there an additional fee for requesting same-day or emergency service in Rockford?
During our posted business hours (7 a.m.–7 p.m., Monday through Saturday) there is no extra charge for same-day service—our standard diagnostic and labor rates apply. After-hours, Sundays, and major holidays incur a modest emergency dispatch fee, which we quote over the phone before sending a technician, so you are never surprised by the bill.
Are your plumbers licensed and insured to work in Rockford, IL?
Absolutely. Every technician holds an Illinois Department of Public Health (IDPH) plumbing license and completes ongoing code-update training. We also carry $2 million in general liability insurance and full workers’ compensation coverage, protecting you from any liability while we are on your property.
What should I do while waiting for the plumber to arrive?
First, shut off the nearest water supply valve—or the main shut-off if you cannot locate the source—to prevent further flooding. For water-heater issues, switch the unit to “off” or “pilot.” If you smell gas, open windows, evacuate the building, and avoid using electrical switches. Then, clear a pathway to the problem area and remove valuables to give the technician safe, quick access.
Do you guarantee your workmanship and the parts installed during a same-day service visit?
Yes. All repairs are backed by our 1-year workmanship warranty, and parts carry the manufacturer’s warranty, which ranges from 1 to 10 years depending on the product. If a covered issue recurs within the warranty period, we will return at no cost to make it right.