Emergency Support
Emergency Support | Tankless Water Heater Install | Plumbing | Rockford
When your old water heater quits in the middle of a frigid Rockford night, HEP’s emergency support team is ready to roll—tools in hand and trucks stocked with premium units—for a rapid, code-compliant tankless water heater install. We answer calls 24/7, dispatch licensed plumbers within minutes, and handle everything from safely removing your bulky tank to configuring gas, electric, and venting connections for maximum efficiency. Our technicians arrive on-time, protect your home with drop cloths, and won’t leave until you have endless hot water and a clear understanding of how to use your new system.
Customers choose HEP because we pair small-town courtesy with big-city expertise. You’ll get transparent, upfront pricing, manufacturer-backed warranties, and the peace of mind that comes from knowing your new heater was sized and installed for Rockford’s unique climate. Whether you’re upgrading to save on utility bills or facing an unexpected breakdown, trust HEP to turn a stressful situation into a swift, satisfying upgrade.
FAQs
What situations are considered a tankless water heater emergency in Rockford?
Any event that stops hot-water production, threatens water damage, or poses a safety risk is classified as an emergency. Examples include total loss of hot water during freezing weather, visible leaks from the unit or gas line, error codes indicating combustion or venting issues, and electrical shorting or burning smells. If you are uncertain, shut off power/gas, close the water isolation valves, and call us—our dispatcher will help determine if an immediate visit is required.
How fast can your plumbers arrive for an emergency call in the Rockford area?
We maintain a 24/7 on-call rotation with GPS-tracked service vans stationed throughout Winnebago County. For addresses inside Rockford city limits we average a 45-minute arrival time, often faster during normal traffic conditions. Surrounding suburbs such as Loves Park, Machesney Park, and Cherry Valley typically see a 60- to 75-minute window. You’ll receive text updates with the technician’s ETA once the job is assigned.
Are your technicians certified to service and install all brands of tankless water heaters?
Yes. Our licensed plumbers hold manufacturer certifications from Rinnai, Navien, Noritz, Rheem, Bosch, and EcoSmart. Continuous factory training keeps them current on the latest models, venting codes, gas-sizing calculations, and diagnostic software. This allows us to honor most factory warranties and ensures your new or repaired unit meets Illinois Plumbing Code and local Rockford permitting requirements.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the unit: flip the power switch or unplug it. 2) Stop the water flow: close the cold-water isolation valve on the heater or your home’s main shutoff. 3) For gas units: close the gas shut-off valve if you smell gas. 4) Drain excess water: open the hot-water tap at the nearest sink to relieve pressure. 5) Protect belongings: place towels or buckets under leaks. 6) Do NOT attempt electrical or gas repairs yourself. These steps limit damage and help our technician start repairs immediately upon arrival.
What does an emergency tankless water heater installation or replacement cost?
Emergency service includes after-hours labor, expedited permits, and priority parts sourcing. In Rockford, a same-day replacement typically ranges from $3,200 to $5,500, depending on capacity (6–11 GPM), venting configuration, recirculation pumps, and gas-line upgrades. We provide a firm quote before work begins, offer flat-rate emergency fees (no hidden overtime), and accept major credit cards, financing, and utility rebate paperwork to offset costs.
Do you provide warranties or maintenance plans after an emergency install?
Absolutely. New tankless units come with the full manufacturer warranty (up to 15 years on the heat exchanger). Our workmanship is covered by a 2-year labor warranty, even for emergency installs. We also offer optional annual maintenance plans that include descaling, filter cleaning, combustion analysis, and priority scheduling with a 10% discount on future repairs—ideal for keeping your new system running efficiently and meeting warranty conditions.