Workmanship Guarantee
Workmanship Guarantee | Tank Water Heater | Plumbing | Rockford
When your morning starts with a chilly surprise, you want the confidence that comes from HEP’s unparalleled workmanship guarantee. Our licensed Rockford plumbers install, repair, and replace your tank water heater with meticulous attention to detail, treating your home like it’s our own. From flushing sediment to calibrating thermostats, we do the job right the first time—backed by a promise that if something isn’t perfect, we’ll make it so at no extra cost.
Beyond flawless craftsmanship, you’ll enjoy same-day service, upfront pricing, and courteous pros who protect floors, wear booties, and clean up every last dust spec. Whether you’re upgrading for energy savings, chasing longer showers, or just want peace of mind, HEP delivers hot water happiness that lasts. Call or click today and feel the guarantee in every comforting splash.
FAQs
What does your workmanship guarantee cover for tank water heater installations in Rockford?
Our workmanship guarantee promises that every aspect of the labor we provide—sizing, placement, soldering, venting, gas or electric connections, and code compliance—will be free of defects. If any installation-related issue arises because of our work, we will return promptly to correct it at no charge. This includes leaks at fittings, improper vent drafts, loose electrical connections, or any code violations discovered after inspection.
How long is the workmanship guarantee valid?
The workmanship portion of your installation is guaranteed for a full 5 years from the date the water heater is placed in service. While most contractors limit coverage to one year, we extend it to give Rockford homeowners greater peace of mind—especially through multiple heating seasons and temperature cycles that can reveal hidden installation flaws.
Does the guarantee cover the water heater itself or only the labor?
Our workmanship guarantee covers the labor, materials, and techniques we supplied in installing your tank water heater. The actual water heater, thermostats, and factory components remain under the manufacturer’s parts warranty (typically 6–12 years for the tank and 1 year for parts). If the unit fails due to a manufacturer defect, we will help you process the claim and reinstall the replacement unit at no labor cost during the five-year workmanship period.
What should I do if I notice a problem with my newly installed tank water heater?
Call our service line at 815-XXX-XXXX or submit a service ticket on our website as soon as you detect dripping, unusual noises, lukewarm water, or error codes. Provide your installation date and a brief description of the issue. We prioritize workmanship-guarantee calls, so a licensed plumber will be dispatched—usually the same or next business day—to diagnose and resolve the problem at no cost.
Are there maintenance requirements to keep the workmanship guarantee valid?
Yes. Like all water heaters in Rockford’s moderately hard-water region, your unit should have an anode rod inspection and tank flush at least once a year to limit sediment buildup. Performing (or allowing us to perform) normal maintenance prevents issues unrelated to workmanship and keeps the guarantee intact. Save receipts or service records as proof of maintenance.
Is there any additional charge for the workmanship guarantee?
No. The guarantee is automatically included with every standard or high-efficiency tank water heater installation we perform in the Rockford area. There are no enrollment fees, deductibles, or hidden costs. You simply pay for the installation itself, and our five-year labor warranty is part of the package.