Manufacturer Warranties
Manufacturer Warranties | Tank Water Heater | Plumbing | Rockford
When you invest in a tank water heater for your Rockford home, you want the confidence that only strong manufacturer warranties can deliver. HEP makes that peace of mind easy. We partner with the industry’s most trusted brands, then back every installation with clear, comprehensive warranty coverage that shields you from surprise repair costs and parts failures. From the first steamy shower in the morning to the last load of laundry at night, our certified technicians keep your hot-water supply reliable and your warranty protections intact.
Choosing HEP means more than a quick swap of equipment. We register your new system, file the paperwork, and walk you through every warranty detail so you know exactly what’s covered and for how long. Should anything go wrong, one call dispatches our local Rockford team to handle service claims, coordinate replacement parts, and restore your comfort fast—no red tape, no stress, just hot water on demand.
FAQs
What do manufacturer warranties typically cover for tank water heaters?
Most major manufacturers (A. O. Smith, Bradford White, Rheem, etc.) offer limited warranties that cover factory-related defects in the tank, heat exchanger, thermostats, gas valves, and other integral parts. If a covered component fails during the warranty period, the maker will supply a replacement part—or an entire replacement tank, if required—at no cost. Labor, freight, and any additional installation materials are normally excluded unless you purchased an extended labor warranty through the installer.
How long do tank water heater manufacturer warranties last?
Residential tank-type models generally carry 6-, 8-, or 10-year limited warranties on the tank and functional parts. Commercial units can range from 3 to 8 years, depending on capacity and model series. In Rockford, many homeowners upgrade to an 8- or 10-year model because the slightly higher price often includes factory-installed upgrades such as heavier anode rods or thicker tank linings that extend real-world service life.
Does the warranty differ between gas and electric tank water heaters?
The length of coverage is usually similar, but the specific parts covered differ slightly. Gas units list components like the gas control valve, pilot assembly, and burner, while electric units list heating elements and thermostats. Both types include the glass-lined tank against leakage. Always read the warranty booklet supplied with your exact model to see the component list and any exclusions.
What actions can void my tank water heater manufacturer warranty?
Common warranty-voiding missteps include: • Self-installing without following local Rockford plumbing codes. • Operating the unit on untreated hard water without a scale-reduction system when the manufacturer requires water not to exceed 12 grains per gallon. • Removing or shortening the T&P relief valve. • Failing to keep records of annual maintenance such as anode inspection and sediment flushing. • Using replacement parts not approved by the manufacturer. To stay protected, hire a licensed Rockford plumber, follow the maintenance schedule in the owner’s manual, and keep all receipts.
How do I register my water heater warranty in Rockford, and why is it important?
Most manufacturers ask you to register online or by mail within 30–90 days of installation. You’ll need the model number, serial number, installation date, installer’s name, and your contact information. Registration activates the full term of coverage, simplifies future claims, and may qualify you for promotional labor allowances. If your plumber installed the unit, ask whether they handle registration as part of their service; many Rockford contractors submit it on your behalf before leaving the jobsite.
What should I do if my water heater fails under warranty?
1. Locate your proof of purchase or installation invoice and the warranty certificate. 2. Write down the model and serial numbers from the rating plate. 3. Call the manufacturer’s warranty line (the phone number is in the manual and on the label) or contact your installing Rockford plumber. 4. Describe the issue; a tech may troubleshoot by phone to confirm it’s a covered failure. 5. If approved, the manufacturer will issue a claim authorization for a replacement part or tank. 6. Schedule a licensed plumber to perform the swap; you’ll typically pay labor, while the part or tank itself is supplied at no charge. Keeping good records and working with a local pro speeds up the process dramatically.