Holiday Weekend
Holiday Weekend | Emergency Plumbing | Plumbing | Rockford
When a festive weekend in Rockford is suddenly interrupted by a burst pipe or a stubborn clog, HEP is the crew you want on speed dial. Our licensed technicians roll out 24/7—yes, even on holidays—with fully stocked vans, transparent pricing, and the know-how to safeguard your home before water damage ruins the celebration. One call and you’ll have a friendly local pro at your door, ready to diagnose, repair, and tidy up so you can get back to grilling, gifting, or catching that big game.
From rapid leak detection to sewer line rescue, our holiday weekend specialists handle the mess so you don’t have to. We’re neighbors serving neighbors, and we treat every job like it’s happening in our own homes. Save the party, protect your property, and keep your peace of mind with HEP’s emergency plumbing in Rockford—because the only thing that should overflow this weekend is your good cheer.
FAQs
Are you really available 24/7 on holiday weekends in Rockford?
Yes. Our emergency hotline is staffed around the clock—including Thanksgiving, Christmas, Memorial Day, Labor Day, and every other holiday weekend. Once you call, a live dispatcher in Rockford will connect you with the on-call plumber who can be at your door any time of day or night.
What kinds of plumbing emergencies do you handle over holiday weekends?
We dispatch licensed plumbers for burst or frozen pipes, sewer backups, overflowing toilets, water-heater failures, gas-line leaks, sump-pump breakdowns, and any other situation that threatens property damage or safety. If water or sewage is flowing where it shouldn’t, or a fixture has completely failed, treat it as an emergency and call us immediately.
Do holiday or after-hours calls cost more?
Because we pay overtime rates to keep certified technicians on standby, there is a modest emergency service fee for calls scheduled outside standard business hours (8 a.m.–5 p.m., Mon–Fri). However, we provide the fee amount up front over the phone, and it is applied toward the final repair if you approve the work. There are no hidden surcharges—just transparent, flat-rate pricing.
How quickly can you reach my Rockford home during a holiday weekend?
Our on-call crews are strategically located throughout Rockford and the surrounding Winnebago County area. In most cases we arrive within 60 minutes of your call. Severe weather or heavy holiday traffic can extend travel time, but we will always give you a realistic ETA and keep you updated en route.
What should I do while waiting for the emergency plumber to arrive?
1) Shut off the water supply at the closest isolation valve or the main valve near the meter. 2) If you suspect a gas leak, turn off the gas at the meter and ventilate the area. 3) Unplug electrical appliances that may be in contact with water. 4) Mop up standing water to minimize damage. 5) Do not use chemical drain cleaners—they can worsen blockages and create hazardous splash-back when we snake the line.
Are your technicians licensed, insured, and background-checked?
Absolutely. All field staff hold current Illinois state plumbing licenses, carry $2 million in liability insurance, and undergo annual background checks and drug screenings. Our company is also bonded in the City of Rockford, so you can feel confident opening the door to our technicians—even on a holiday weekend.