Emergency Repairs
Emergency Repairs | Plumbing | Robbins
When a pipe bursts at midnight or a water heater quits on the coldest morning of the year, Robbins homeowners call HEP for fast, reassuring help. Our emergency team is on the road 24/7, arriving with fully stocked vans and the know-how to stop leaks, clear blockages, and get your home back to normal before the damage spreads.
From the first courteous phone call to the final cleanup, every step is handled by licensed technicians who treat your property like their own. Transparent pricing, rock-solid warranties, and a commitment to safety make us the trusted choice for urgent plumbing challenges—day or night.
FAQs
What counts as a plumbing emergency, and how quickly can you get to my home or business in Robbins?
A plumbing emergency is any situation that poses an immediate risk to health, safety, or property—such as burst pipes, major leaks, sewer backups, gas leaks, or complete loss of water. Because water damage can escalate within minutes, our dispatch center operates 24/7 and keeps mobile technicians stationed across Robbins. In most cases, we can be on-site within 60 minutes of your call, day or night, weekends and holidays included.
Which parts of Robbins and nearby areas do you service for emergency repairs?
We cover the entire village of Robbins as well as neighboring communities like Midlothian, Blue Island, Posen, Markham, and Crestwood. If you are within a 10-mile radius of central Robbins, our emergency team can usually reach you in less than an hour. Unsure whether you’re in range? Call our hotline and we’ll confirm instantly.
Can you handle all types of urgent plumbing problems, including gas and sewer issues?
Yes. Our licensed plumbers are trained and equipped for a full spectrum of emergencies: burst or frozen pipes, overflowing toilets, blocked or collapsed sewer lines, water-heater failures, broken sump pumps, gas leaks, and more. Each service vehicle carries pipe cutters, soldering kits, hydro-jetters, drain cameras, gas-leak detectors, and common replacement parts so most repairs are completed during the first visit.
How much will an emergency plumbing visit cost, and do you provide upfront pricing?
We charge a modest call-out fee for after-hours or holiday service, then quote a fixed labor and materials price once we diagnose the problem on-site. You’ll receive the quote in writing before any work begins, so there are no surprises on your invoice. We also accept major credit cards, checks, and offer short-term financing on larger repairs like sewer line replacements.
What steps should I take while waiting for the emergency plumber to arrive?
1) Shut off the main water valve (usually located near the water meter) to stop further flooding. 2) If the issue is isolated to a fixture, close the local shut-off valve instead. 3) Switch off electricity to any affected area if water is near outlets or appliances. 4) For gas smells, turn off the gas supply and ventilate the space—do not use open flames. 5) Move valuables away from water flow and place towels or buckets to contain leaks. These precautions limit damage and help our technician focus on repairing rather than mitigating.
Are your emergency plumbers licensed, insured, and prepared to finish repairs on the spot?
Absolutely. Every technician holds an Illinois plumbing license, carries full liability and workers’ compensation insurance, and undergoes background checks. Our trucks function as mini-warehouses stocked with copper, PEX, PVC, faucets, water-heater parts, sump pumps, and high-grade fittings, allowing us to complete 90% of emergency jobs without a return visit. For uncommon parts, we have supplier relationships for rapid same-day sourcing.