Emergency Response
Emergency Response | Drain Opening | Plumbing | Robbins
When water starts backing up in the middle of the night, you don’t have time to wonder who to call. HEP’s licensed plumbers are on-site in Robbins 24/7, arriving fast with state-of-the-art augers, hydro-jetters and inspection cameras that clear blockages at their source. From kitchen sinks that barely drain to main sewer lines in full revolt, our emergency drain opening service restores flow in minutes—not days—so you can get back to life without the mess or stress.
Customers choose HEP because we combine small-town courtesy with powerhouse expertise. We price by the job, explain every step, and leave your home cleaner than we found it. Whether roots have invaded your line, grease has formed a stubborn plug, or a mystery clog just won’t budge, one call to HEP brings rapid relief and long-term solutions for every pipe beneath your Robbins home.
FAQs
How quickly can your emergency plumbers arrive in Robbins?
Because our technicians are on call 24/7 and are strategically dispatched from within Will County, we can usually reach any home or business in Robbins in 60 minutes or less. You’ll receive a live ETA as soon as the job is booked and real-time text updates while the plumber is en route.
Which types of drains do you service during an emergency call?
We handle every residential and light-commercial drain, including kitchen sinks, floor and utility drains, toilets, main sewer lines, bathtub and shower drains, laundry lines, and downspout or yard drains. If water is backing up anywhere on your property, we have the right equipment and expertise to clear it.
What methods do you use to open a clogged drain?
For routine blockages we start with professional-grade rooter machines that mechanically cut through obstructions up to 4" in diameter. If the clog is heavy, greasy, or located far down the line, we switch to high-pressure hydro-jetting that scours the pipe walls clean. Video camera inspection is available on-site so we can verify the blockage is gone and identify any pipe damage.
Do emergency services cost more than standard appointments?
There is a modest after-hours dispatch fee for calls placed outside of 7 a.m.–5 p.m. on weekdays, but our labor and material rates remain the same whether the work is done at noon or midnight. All pricing is quoted up front before any work starts, and we do not add hidden charges for holidays or weekends.
What should I do while waiting for the plumber to arrive?
Turn off the water supply feeding the affected fixture if possible, avoid using other drains to prevent additional backups, and remove valuables or chemicals from the area so the technician has a clear, safe workspace. If sewage is present, keep children and pets away, ventilate the room, and do not use harsh store-bought drain cleaners—they can corrode pipes and create a hazard for our crew.
Is your drain clearing work guaranteed?
Yes. All emergency drain openings come with a 30-day clog-free guarantee on the cleared line. If the same line backs up again within that period, we’ll return at no charge. Longer warranties are available when we perform a full hydro-jetting or pipe repair after diagnosing chronic issues.