Ongoing Maintenance
Ongoing Maintenance | Water Purification | Plumbing | Reliance
Every drop that reaches your tap in Reliance tells a story of vigilance. At HEP, our technicians monitor, test, and fine-tune residential and commercial systems day after day, ensuring that sediments, microbes, and hard-water minerals never get a chance to build their own narrative. From replacing worn filters to balancing pH and disinfectant levels, we do the unseen work that keeps your pipes flowing freely and your drinking glasses crystal clear—all through safe, efficient water purification.
Choose our ongoing maintenance plans and swap repair-cost surprises for scheduled peace of mind. You’ll enjoy consistent water pressure, lower utility bills, and the confidence that every shower, sip, and rinse is backed by certified specialists who treat your property as if it were their own. Reliable, responsive, and always just a call away, HEP turns the science of water purification into everyday convenience for homes and businesses across Reliance.
FAQs
How often should my water purification system be serviced?
For most residential systems, we recommend a full preventive maintenance visit every 12 months. High-use households, well water applications, or commercial sites may require service every 6 months. Regular service keeps flow rates high, prevents premature membrane or cartridge failure, and ensures the system continues to meet NSF/ANSI performance standards.
What does routine maintenance include for a reverse osmosis (RO) unit?
A typical Reliance maintenance visit covers: 1) inspection of feed-water pressure and TDS levels; 2) replacement of sediment and carbon pre-filters; 3) RO membrane performance test and cleaning or replacement if rejection falls below 80 %; 4) sanitising of storage tank and distribution lines; 5) check of shut-off valves, tubing, and fittings for leaks; and 6) documentation of all readings so trend data can be compared at the next service.
How will I know when my sediment or carbon filters need changing?
Most systems have a pressure gauge or flow meter—if the differential pressure rises by ~10 psi or flow drops noticeably, it’s time to change filters. Some Reliance models include a colour-change or electronic indicator. As a rule of thumb, sediment filters should be replaced every 6 months and carbon filters every 6-12 months, but water quality and usage can shorten these intervals.
Can hard water damage my purifier or plumbing, and what can I do about it?
Yes. Calcium and magnesium scaling can clog RO membranes, reduce flow rates, and corrode pipes and fixtures. Installing a water softener or anti-scale pre-treatment ahead of your purifier prevents scale build-up, extends membrane life, and lowers long-term maintenance costs. Reliance offers both salt-based softeners and salt-free scale inhibitors tailored to your incoming water hardness.
What simple steps can I take between professional visits to extend system life?
• Keep the area around the purifier clean and dry to avoid microbial growth. • Inspect feed-water and drain tubing monthly for kinks or wear. • Flush the system for 2–3 minutes after periods of non-use (vacations) to refresh water. • Replace pre-filters on schedule—neglecting inexpensive filters is the fastest way to ruin a costly membrane. • Record filter changes and any alarms; this log helps our technicians diagnose issues faster.
Does Reliance offer emergency repair support if my filtration system leaks or fails?
Absolutely. Reliance provides 24/7 emergency plumbing and water purification repair across our service area. Call our hotline (1-800-RELY-H2O) and a certified technician will be dispatched, usually within 2 hours. We carry common membranes, cartridges, valves, and fittings on-hand to resolve most leaks, pressure drops, or contamination alerts during the first visit.