Sewage Backups

Sewage Backups | Main Line Issues | Plumbing | Reliance

When wastewater starts coming up instead of going away, it’s a sign that something is seriously wrong in the heart of your plumbing. HEP’s licensed technicians specialize in diagnosing and repairing main line issues for Reliance homeowners, using advanced camera inspections to pinpoint blockages, root intrusions, or collapsed pipes without guesswork. We arrive quickly, protect your property while we work, and keep you informed every step of the way so you can feel confident the problem—and the mess—will be gone for good.

From high-pressure hydro-jetting to trenchless pipe rehabilitation, our team brings the right solution to every situation, all backed by straightforward pricing and a satisfaction guarantee. Don’t let a sewage backup disrupt your routine or risk costly damage; schedule a visit with HEP today and get your main line running clear and clean again.

FAQs

What are the most common signs that I have a main sewer line backup in my Reliance home?

Typical warning signs include multiple drains backing up at once, gurgling sounds from toilets or tubs when you run water elsewhere, wastewater coming up through floor drains, foul odors near drains or in the yard, and slow-running fixtures throughout the house. Because all household drains eventually meet at the main line, simultaneous problems in several fixtures almost always point to a blockage in that line.

What causes sewage to back up into my home’s drains or basement?

Sewage backups are usually triggered by one (or a combination) of these issues: (1) tree roots infiltrating and clogging the pipe joints, (2) a collapsed or broken section of the pipe due to age or shifting soil, (3) accumulation of grease, wipes, feminine products, or other non-flushables that restrict flow, (4) heavy rain overloading the municipal sanitary system, and (5) improper pipe slope or bellies that let waste settle. A professional camera inspection pinpoints the exact cause so the correct repair can be made.

Is a sewage backup considered a plumbing emergency, and how quickly should I call for service?

Yes. Raw sewage poses serious health risks from bacteria, viruses, and mold, and it can cause extensive property damage in a short time. If you see wastewater coming up through a drain or toilet, stop using water immediately and call our 24/7 emergency line. The sooner our Reliance technicians arrive to isolate the blockage and pump out standing sewage, the less contamination and structural damage you’ll face.

How do plumbers clear a blocked main sewer line?

First, we perform a video camera inspection to locate the blockage and assess pipe condition. Depending on what we find, we may use high-pressure hydro-jetting to scour away grease and debris, a mechanical auger (rooter) to cut through roots, or a combination. If the pipe is broken or collapsed, trenchless pipe lining or a spot repair may be recommended. Our goal is to restore full flow while minimizing disruption to your yard and hardscaping.

Will my homeowner’s insurance cover damage from a sewer backup?

Standard homeowner policies often exclude sewer or drain backups unless you’ve added a specific ‘water and sewer backup’ endorsement. Even then, coverage might be limited to cleanup and property damage, not the cost of repairing the broken pipe. Check your policy details or call your agent. Installing a backwater valve and scheduling regular main line maintenance can also reduce premiums and the likelihood of future claims.

What can I do to prevent future main line backups?

• Only flush human waste and toilet paper—never wipes, paper towels, or hygiene products. • Keep grease, oils, and food scraps out of drains; collect and dispose of them in the trash. • Schedule a professional camera inspection and cleaning every 18–24 months, especially in older Reliance neighborhoods with mature trees. • Install a backwater valve or clean-out access if your home doesn’t have one. • Address slow drains promptly; they’re early indicators of buildup. Preventive maintenance is far less expensive than emergency sewage cleanup.