Water Heater
Water Heater | Emergency Plumbing | Plumbing | Reliance
When your water heater sputters on a frosty Reliance night, the last thing you want is a cold shower and a long wait. HEP’s licensed technicians answer the call fast, diagnosing the issue on-site and repairing or replacing tanks, elements, thermostats, and relief valves with workmanship that keeps the hot water flowing. From gas and electric models to the latest tankless systems, we bring the right parts and the right know-how the first time.
Our team is on standby 24/7 for true emergency plumbing situations, arriving in fully stocked service vehicles and backing every repair with straightforward, no-surprise pricing. Whether your unit is leaking, refusing to heat, or triggering the breaker, we restore comfort quickly and cleanly—so your household can get back to normal without missing a beat.
FAQs
What situations are considered a water heater emergency that require calling Reliance’s emergency plumbing service?
Any issue that risks flooding, scalding, or complete loss of hot water is an emergency. This includes a ruptured tank, a leaking pressure-relief valve, water pooling around the unit, a gas smell, sparking electrical connections, or water that is suddenly too hot or not heating at all. If the problem threatens property damage, safety, or comfort, call our 24/7 emergency line immediately.
How fast can Reliance dispatch an emergency plumber for a water heater problem?
Our emergency team is on call around the clock. In most parts of Reliance we can arrive within 60–90 minutes, often sooner. When you call, our dispatcher will confirm your location, triage the problem, and send the nearest licensed plumber with the right parts and tools to minimize downtime and damage.
Which types of water heaters can Reliance repair or replace during an emergency visit?
We carry parts for and service all major brands of conventional tank, tankless, heat-pump, and hybrid electric/gas water heaters. Whether your unit is natural gas, propane, or electric, our technicians can diagnose the problem, perform on-site repairs, or supply and install a replacement unit the same day if the tank has failed beyond repair.
Is there anything I should do before the emergency plumber arrives to limit damage?
Yes. If water is leaking, shut off the cold-water supply valve located on the inlet pipe above your heater by turning it clockwise. For gas models, turn the gas control knob to the “OFF” position; for electric models, switch off the breaker in your main panel. Never attempt complex repairs yourself—just isolate utilities, clear the area of valuables, and wait for our professional.
Does Reliance offer warranties on emergency water heater repairs and replacements?
Absolutely. All emergency repairs are backed by a 1-year parts and labour warranty. New water heater installations come with the manufacturer’s tank warranty (6–12 years depending on model) plus our 2-year workmanship guarantee. We also provide optional extended protection plans for added peace of mind.
What preventive measures can help me avoid future water heater emergencies?
Schedule annual maintenance: flushing the tank, checking the anode rod, testing the T&P valve, and inspecting gas/electrical connections. Install a leak detection shut-off valve, maintain proper water pressure (50–60 psi), and set the thermostat to 120 °F to reduce scalding and stress on the tank. Finally, replace units that are over 10–12 years old before they fail unexpectedly.