Satisfaction Guarantee
Satisfaction Guarantee | Toilet Upgrades and Replacements | Plumbing | Powell
When your Powell home deserves a throne thatâs as reliable as it is water-wise, HEPâs plumbers are ready to roll up in fully stocked trucks and deliver a seamless experienceâbacked by our 100% Satisfaction Guarantee. From stubborn leaks to outdated, wobbling bowls, we handle every detail of toilet upgrades and replacements with precision, protecting your flooring, disposing of the old unit responsibly, and testing every connection before we leave. Youâll get upfront pricing, honest advice on efficiency ratings, and courteous pros who treat your bathroom like their own.
Choose from comfort-height models, dual-flush systems, or sleek one-piece designs that cut utility costs and elevate style. Whether youâre refreshing a powder room or renovating the main bath, HEPâs licensed team ensures your new fixture is set for flawless performanceâand if youâre not thrilled, weâll make it right. Discover why Powell homeowners trust us for toilet upgrades and replacements and enjoy the peace of mind that only a hometown crew with a rock-solid guarantee can offer.
FAQs
What does your Satisfaction Guarantee cover when I hire you for a toilet upgrade or replacement in Powell?
Our Satisfaction Guarantee means you donât pay until the job meets or exceeds your expectations. It covers the quality of our workmanship, the proper operation of the new toilet, cleanliness of the work area, and respect for your home. If any issue arises within 12 months that is related to our installation, we return promptly at no extra charge to make it right.
How can I tell whether I should upgrade my existing toilet instead of repairing it?
Consider upgrading if your toilet is more than 15 years old, cracks are visible in the tank or bowl, repairs are becoming frequent, or it uses more than 1.6 gallons per flush. Replacing an inefficient or problem-prone toilet often lowers water bills, reduces clogs, and prevents leaks that can damage floors and sub-flooring.
What kinds of toilets can you install and do you help me choose the right model?
Yes. We install high-efficiency (HE) toilets, dual-flush models, chair-height/ADA, skirted and one-piece designs, and even smart bidet toilets. During our free in-home consultation we review your bathroomâs rough-in size, water pressure, style preferences, and budget so you get a toilet that fits perfectly and performs reliably.
How long does a typical toilet replacement take and do you remove the old unit?
Most standard replacements in Powell take about 2â3 hours. We protect your flooring with drop cloths, shut off and drain the old toilet, install a new wax or silicone seal, level and secure the new fixture, and test for leaks. The old toilet, packaging, and any debris are hauled away and disposed of in accordance with the cityâs regulationsâleaving your bathroom spotless.
What will it cost and are financing options available?
Every home is different, so we provide a written, upfront price after assessing your plumbing and the toilet model you choose. Basic replacements start around $350, while premium smart models can exceed $1,200. We never charge hidden fees, and we offer 0%-interest financing for qualified homeowners to make high-efficiency upgrades more affordable.
Are your plumbers licensed and insured in Powell, and can you handle any necessary permits or inspections?
Absolutely. All of our technicians hold current Ohio plumbing licenses, carry full liability and workersâ compensation insurance, and undergo background checks. When a permit or city inspection is requiredâsuch as for extensive drain line modificationsâwe obtain the paperwork, schedule inspections, and ensure everything meets local and state plumbing codes.