Emergency Service
Emergency Service | Emergency Plumbing | Plumbing | Powell
When a burst pipe turns your Powell home into an indoor waterfall at midnight, HEP’s emergency plumbing team is already on the way. Our local, licensed technicians answer the phone 24/7/365, arriving with fully stocked trucks, advanced leak-detection gear, and the experience to stop water damage fast—so you can get back to life, not mopping floors.
From clogged sewer lines and failing water heaters to frozen pipes thawed in a flash, we tackle every crisis with upfront pricing and a workmanship guarantee that’s as solid as our reputation. Call now and discover why your neighbors trust HEP for rapid, reliable emergency plumbing service whenever disaster strikes.
FAQs
What constitutes a plumbing emergency and when should I call right away?
A plumbing emergency is any situation that threatens to damage your property, disrupt essential water service, or create a health hazard. Burst or frozen pipes, sewage backups, overflowing toilets, leaking water heaters, gas leaks, and suddenly no water pressure all qualify. If shutting off a fixture valve doesn’t stop the problem or you notice water or sewage spreading, call our 24-hour emergency line immediately.
Are your emergency plumbers really available 24/7 in Powell?
Yes. We maintain a live, locally staffed dispatch line 24 hours a day, 365 days a year. Nights, weekends, and holidays are all covered. No answering machines—your call is routed straight to an on-call, licensed technician serving Powell and nearby communities such as Liberty Township, Lewis Center, and Dublin.
How fast can you get to my home or business in Powell during an emergency?
Because we station technicians throughout Delaware and Franklin counties, our typical response time inside the Powell city limits is 60 minutes or less. When you call, our dispatcher tracks the closest available truck by GPS, provides an exact ETA, and keeps you updated if traffic or weather causes any delay.
What should I do while waiting for the emergency plumber to arrive?
1) If water is flowing, close the main shut-off valve (usually where the water line enters the house). 2) For gas smells, turn off the gas at the meter, open windows, and evacuate. 3) Shut off electricity to any area that is getting wet. 4) Do not use chemical drain cleaners—they can worsen clogs and create burn hazards. 5) Mop or towel standing water to minimize damage and take photos for insurance purposes.
How much does emergency plumbing service cost and will I know the price upfront?
We charge a small, flat emergency dispatch fee that is waived if you approve repairs. Once on-site, the technician diagnoses the problem, presents repair options, and gives a firm, written price before any work begins. We never use hourly rates or open-ended estimates, and we honor senior, military, and first-responder discounts even on after-hours calls.
Are your emergency plumbers licensed and do you guarantee the repair?
Absolutely. All of our emergency technicians are Ohio-licensed journeyman or master plumbers, fully background-checked, bonded, and insured. Every repair comes with a one-year parts and labor warranty, and many fixtures include extended manufacturer warranties. If the same issue reoccurs within the warranty period, we’ll return at no charge until it’s resolved.