Installation Warranty
Installation Warranty | Plumbing Fixture Replacements | Plumbing | Pioneer
When your kitchen faucet drips or your showerhead sputters, you shouldn’t have to wonder whether the new parts will hold up. HEP’s installation warranty in Pioneer gives you total peace of mind by backing every repair with rock-solid coverage. Our licensed plumbers arrive on time, swap out worn fixtures with precision, and clean up like we were never there—so the only thing you notice is a smoother, leak-free flow.
From stylish sinks that elevate your remodel to water-saving toilets that lower your bills, our plumbing fixture replacements are covered against defects in parts and labor. If anything goes wrong within the warranty period, we’ll return promptly and make it right at no extra cost—that’s the HEP happiness guarantee.
FAQs
What does the installation warranty cover for plumbing fixture replacements?
Our installation warranty covers any defects in workmanship related to the replacement of faucets, sinks, toilets, showers, and other plumbing fixtures performed by our licensed technicians. If a leak, improper alignment, unstable mounting, or any other installation-related issue arises during the warranty period, we will repair or reinstall the fixture at no additional cost to you.
How long is the warranty period for newly installed fixtures?
For residential customers, our standard installation warranty is 12 months from the date of service. For commercial properties, the period is 6 months. In both cases, the warranty is tied to the original installation address and the original purchaser.
What problems are not covered under this warranty?
The warranty does not cover: • Normal wear and tear or deterioration of the fixture’s finish. • Damage caused by misuse, abuse, or accidental impact. • Issues resulting from water quality problems (e.g., hard-water scale buildup). • Failures due to manufacturer defects in the fixture itself (these are usually covered by the manufacturer’s product warranty).
How do I file a warranty claim if an issue occurs?
Simply call our service line at 1-800-PIONEER or submit a claim through our website within the warranty period. Provide your original invoice number, a description of the problem, and photos if possible. A customer service representative will schedule an inspection within 48 hours, and any covered repairs will be completed at no charge.
Will the warranty be void if I attempt to repair the fixture myself?
Yes. The warranty is valid only if the fixture remains unaltered from the original installation. Any DIY repair, modification, or service performed by a non-licensed individual voids the installation warranty. Please contact us first so we can dispatch a certified technician.
Are both parts and labor covered during a warranty service visit?
Under our installation warranty, labor for correcting installation-related problems is fully covered. If the issue stems from faulty installation materials we supplied (e.g., mounting hardware, supply lines, caulking), those parts are also covered. Replacement parts for defects in the fixture itself are handled under the manufacturer’s product warranty, but we will help facilitate that process at no extra labor charge.