Upfront Pricing
Upfront Pricing | Plumbing | Pikeville
From dripping faucets to water-heater failures, Pikeville homeowners trust HEP for stress-free repairs. Our state-certified team arrives in fully stocked vans, diagnoses the issue on the spot, and gives you an upfront price before a single wrench turns. No hidden fees, no guesswork—just honest, transparent plumbing expertise backed by a satisfaction guarantee.
Whether you’re planning a remodel or facing a midnight leak, we answer the call 24/7 and treat your home with the respect it deserves. We wear shoe covers, lay down drop cloths, and tidy up completely, so the only thing we leave behind is reliable plumbing that flows exactly the way it should. Discover why your Pikeville neighbors say, “Call HEP—We’ll fix it!” the first time, every time.
FAQs
What does “upfront pricing” mean for plumbing services in Pikeville?
Upfront pricing means you’ll know the exact cost of your plumbing repair or installation before any work begins. After inspecting the issue, our licensed plumber will present a written estimate that includes labor, parts, taxes, and any required permits. The figure you approve is the final price you pay—no hourly charges, no overtime add-ons, and no surprise fees at checkout.
How do you calculate the price for my plumbing job?
We use a standardized, flat-rate price book that factors in the complexity of the task, required materials, and local code compliance in Pike County. During the on-site assessment, we match your project to the appropriate flat-rate category, so whether the repair takes 30 minutes or 3 hours, the amount quoted remains the same. This method protects homeowners from fluctuating labor costs and provides complete cost transparency.
Are diagnostics or trip fees included in the upfront quote?
Yes. The diagnostic evaluation, travel to your Pikeville address, and any basic inspection tools are built into the price we give you. If specialized testing—such as camera sewer inspection or leak detection—becomes necessary, we’ll explain why, show you the flat rate for that service, and get your approval first.
What happens if the plumber finds additional problems once work begins?
If we uncover an unexpected issue (for example, corroded piping behind a wall while fixing a faucet), we stop, document the finding with photos, and provide a separate, fixed-price option to address it. You decide whether to proceed. We never perform extra work—or charge extra—without your explicit authorization.
Do you offer emergency or after-hours service at the same upfront rates?
Absolutely. We serve Pikeville 24/7, and our flat-rate price structure applies around the clock. While some tasks—like burst-pipe mitigation—carry higher standard rates due to the complexity and materials involved, those rates are listed in our price book and shown to you before we start, regardless of the time of day.
Is your work guaranteed, and are warranties included in the quoted price?
All repairs come with a 1-year parts-and-labor warranty, and new fixture installations follow manufacturer warranties—both are reflected in the upfront price. If an issue reoccurs within the warranty period, we’ll return to fix it at no additional cost. Our goal is to provide Pikeville homeowners peace of mind long after the plumber leaves.