24/7 Emergency Service
24/7 Emergency Service | Plumbing | Pikeville
When a frozen pipe bursts at midnight or your water heater decides to quit before sunrise, HEP’s round-the-clock team is already on the way. Our licensed technicians live in and around Pikeville, so they arrive fast, fully equipped, and ready to resolve leaks, clogs, or flood threats before they turn into costly disasters. From the first call you’ll hear a real local voice, and within moments a GPS-tracked van heads to your door—no overtime surprises, just transparent pricing and a workmanship guarantee that lets you breathe easy.
Because emergencies don’t clock out, we never do either. HEP’s 24/7 plumbing response includes advanced leak-detection, trenchless pipe repair, water heater replacement, and full cleanup, all delivered with the courtesy and respect your home deserves. Keep our number on the fridge, and when Pikeville needs plumbing help in a hurry, you’ll know exactly who to call.
FAQs
What types of problems count as a plumbing emergency in Pikeville?
Anything that risks flooding, property damage, health hazards, or complete loss of service is considered an emergency. Typical calls include burst or frozen pipes, sewage backups, gas or water leaks, overflowing toilets, failed water heaters, and sudden loss of water pressure. If you are unsure, call us—our dispatcher will assess the situation and advise whether immediate service is needed.
How fast can your 24/7 team reach my home or business?
Because we keep fully stocked service vehicles stationed in and around Pikeville, our on-call technicians can usually be on site within 60 minutes—often sooner in the city center. Rural addresses may take a little longer, but we always give you a real-time ETA and send text or phone updates while the plumber is en route.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician who answers our after-hours calls holds a Kentucky state plumbing license, carries full liability and workers’ compensation insurance, and passes annual background and drug screening. We believe Pikeville homeowners deserve total peace of mind when they open the door at 2 a.m.
Do you charge extra for nights, weekends, or holidays?
We never add a hidden surcharge. Our transparent emergency rate applies 24/7, including weekends and holidays. Before any work begins, the plumber diagnoses the issue, explains the repair options, and provides a written, flat-rate quote so you can approve costs upfront.
What steps do you take to protect my home during emergency repairs?
Technicians wear clean shoe covers, lay down waterproof drop cloths, and isolate the affected area to prevent debris spread. We use leak-catching pads and shop-vacs to keep water off floors, and we haul away old parts and packaging. After finishing, we test the system thoroughly and clean the workspace so you’re not left with a mess.
What can I do while waiting for the plumber to arrive?
First, turn off the main water shut-off valve (usually near the meter or where the main line enters the home) to stop active leaks. For water heaters, switch the appliance to “off” and close the cold-water supply line. If a toilet is overflowing, turn the valve under the tank clockwise. Avoid using electrical appliances in wet areas and keep children and pets away. Finally, open nearby faucets to relieve pressure and place towels or buckets to catch drips until our technician arrives.