Manufacturer’s Warranty
Manufacturer’s Warranty | Toilet Upgrades and Replacements | Plumbing | Pikeville
From the first flush to years down the road, HEP’s licensed plumbers keep Pikeville bathrooms running smoothly with expert toilet upgrades and replacements backed by solid manufacturer’s warranties. We handle everything—removing the old fixture, installing high-efficiency models, and completing meticulous pressure and leak tests—so your family enjoys dependable performance and water savings without the hassle.
Because every product we install is covered by a trusted manufacturer’s warranty and our own workmanship guarantee, you can rest easy knowing that any unexpected issue will be fixed fast and at no extra cost. Ready to trade clogs and constant repairs for comfort and confidence? Schedule your appointment today and discover why Pikeville homeowners say, “Call HEP!”
FAQs
What does a manufacturer’s warranty typically cover when I upgrade or replace a toilet in Pikeville?
Most toilet manufacturers warrant their products against defects in porcelain, internal components, glazing, and finish. That means if the bowl cracks, the tank sweats excessively due to a glazing flaw, or a factory-installed fill valve fails prematurely, the part will be repaired or replaced at no cost for the period specified in the warranty. Normal wear-and-tear items such as rubber flappers, wax rings, and seat hinges are usually excluded, as are issues caused by improper installation, misuse, or water-quality problems outside the maker’s control.
How long does the warranty last, and can it be extended?
Standard coverage on most residential toilets ranges from one to five years for internal parts and up to a lifetime on the vitreous china. Some premium brands—including those we install most often in Pikeville—offer 10-year or limited lifetime coverage if the product is registered within 30 days of installation. You can purchase an extended labour plan through our company to mirror the manufacturer’s parts warranty, ensuring both parts and labour remain covered for the entire term.
Will using in-tank cleaning tablets or chemical drain cleaners void my toilet’s warranty?
Yes, in many cases. Nearly all major manufacturers state in their warranty terms that in-tank bleach or chlorine cleaners, as well as harsh chemical drain openers, can degrade seals and gaskets and therefore void coverage on affected components. We recommend using mild bowl cleaners and a soft brush instead. If you prefer a drop-in cleanser, verify that its label specifically states it is safe for use with your toilet’s brand and will not void the warranty.
Do you register the new toilet’s warranty for me, or do I have to do it myself?
As part of our turnkey replacement service, we handle every step of the registration process for Pikeville homeowners. We submit the model and serial number, proof of professional installation, and your contact information to the manufacturer. You receive a confirmation email or postcard showing the start date, coverage period, and claim procedure. If you would rather register the product yourself, we provide the serial number and a direct link to the manufacturer’s portal.
What should I do if my upgraded toilet leaks or doesn’t flush properly during the warranty period?
Call our warranty hotline at the first sign of trouble. We will ask for a brief description of the issue and, if possible, photos of the problem area. Because you purchased the toilet and installation through us, we become your single point of contact. We schedule a technician—typically within 24 hours for Pikeville addresses—to diagnose the problem. If a warrantied part is defective, we submit the claim, obtain the replacement, and install it. You pay nothing for covered parts and, if still within the labour warranty, no service fee either.
Are labour costs covered when a warrantied part fails, and how quickly can you respond in Pikeville?
Most manufacturers cover only the replacement part, not the labour to install it. However, our company provides a one-year labour warranty on every toilet replacement, so any trips required in that first year are free. Afterward, you pay only the discounted warranty-service rate unless you purchased an extended labour plan. We keep common parts in stock and reserve daily appointment slots for warranty calls. Pikeville residents can expect same-day or next-day service in nearly all cases.