Certified Technicians
Certified Technicians | Tank Water Heater | Plumbing | Pikeville
When hot water hesitation turns your morning routine into a cold-water shock, Pikeville homeowners count on HEPâs certified technicians to get things flowing again. Our pros arrive with fully stocked trucks, industry-leading training, and a genuine commitment to doing the job right the first timeâwhether that means a quick repair, a precision tune-up, or a seamless replacement of your existing tank water heater. Weâll inspect, diagnose, and explain every option in plain language so you can make an informed decision without pressure.
From upfront, transparent pricing to tidy workspaces and iron-clad guarantees, HEP treats your home as if it were our own. Schedule today and discover why neighbors across Pikeville trust us to keep their showers steamy, their dishes spotless, and their energy bills in checkâ24/7, 365 days a year.
FAQs
Do your certified technicians service all brands of tank water heaters in Pikeville?
Yes. Our licensed and insured technicians receive factory-authorized training on every major water-heater brand sold in the U.S., including Rheem, A.O. Smith, Bradford White, Whirlpool, GE, and State. This means we can diagnose, repair, or replace components on gas, electric, and hybrid tank models regardless of age or warranty status.
How quickly can you respond to a no-hot-water emergency in Pikeville?
We offer true 24/7 emergency dispatch within Pike County. Calls received before 6 pm usually have a technician on site in under 90 minutes; after-hours calls average a 2-hour arrival. Our trucks are stocked with common thermostats, elements, gas valves, anode rods, and flex connectors so most issues are fixed during the first visit.
What signs indicate my tank water heater should be replaced rather than repaired?
Replacement is recommended when (1) the tank is 10-12 years old and shows rust or leaks, (2) repairs such as a failed heat exchanger or corroded tank would exceed 50 % of the cost of a new unit, (3) you frequently run out of hot water because the capacity is undersized for your household, or (4) energy bills have risen due to sediment buildup that lowers efficiency. Our technicians will perform a free cost-benefit analysis to help you decide.
Can you upgrade my existing gas tank heater to meet current energy-efficiency standards?
Absolutely. We can retrofit high-efficiency burners, add mixing valves, and install programmable thermostats to cut standby losses. For a more significant upgrade, we offer Energy Starârated condensing gas tank heaters that achieve up to a 0.90 UEF. We also handle the required venting modifications and obtain all Pikeville permits on your behalf.
What maintenance do you recommend to extend the life of a tank water heater?
Annual maintenance is crucial. Our tune-up includes draining and flushing the tank to remove sediment, inspecting the anode rod and replacing it if more than 60 % depleted, checking gas pressure or element amperage, verifying temperature-pressure relief valve operation, and ensuring expansion tank integrity. Regular service can add 3-5 years to the unitâs lifespan and keep energy use in check.
Do you offer financing or rebates for new tank water heater installations?
Yes. We partner with EnerBank to provide 0 % interest for 12 months or low-APR options up to 60 months with approved credit. Many Pikeville homeowners also qualify for Kentuckyâs energy-efficiency rebates, typically $150â$300 on high-efficiency gas or electric tanks. Our office handles the paperwork so you can take advantage of every available incentive.