Water Heater
Water Heater | Emergency Plumbing | Plumbing | Pikeville
When your Pikeville home is suddenly without hot water—or worse, when a leaking tank is threatening to flood your basement—HEP’s seasoned technicians are already on the way. We specialize in rapid-response water heater diagnostics, repairs, and replacements, arriving in fully stocked trucks so most fixes happen on the first visit. From gas and electric units to high-efficiency tankless systems, our plumbers know the nuances that keep your hot water flowing safely and efficiently.
That same commitment powers our emergency plumbing service, available 24/7/365. Whether you wake to a burst pipe at 3 a.m. or notice rust-colored water during a holiday dinner, one call connects you to a live dispatcher who can mobilize a licensed, background-checked professional within minutes. With transparent pricing, rock-solid warranties, and hometown courtesy that’s served Pikeville for decades, HEP turns water-heater crises into quick, confidence-building solutions.
FAQs
What should I do first when I notice my water heater is leaking?
Turn off the cold-water shut-off valve on top of the unit to stop the flow, and disconnect the energy source (switch off the breaker for electric models or turn the gas valve to “OFF” on gas models). If water is still escaping rapidly, open the drain valve or a hot-water faucet to relieve internal pressure. Once the area is safe, call our Pikeville emergency plumbing line. Our technicians can usually arrive within an hour, bring the parts needed to cap the leak temporarily, and help you decide whether repair or replacement is the best long-term solution.
How fast can your emergency plumbers reach my home or business in Pikeville?
We maintain a 24/7 on-call team that serves Pikeville and the surrounding communities. During most call-outs inside city limits we arrive in 60 minutes or less; rural addresses typically fall within a 60- to 90-minute window depending on road conditions. Because our service vehicles are fully stocked with common water-heater parts, we can resolve the majority of emergencies in a single visit.
Do you handle both gas and electric water heaters, including newer tankless models?
Yes. Our licensed plumbers are factory-trained on conventional gas, electric, hybrid, and on-demand (tankless) water heaters from leading brands such as Rheem, A.O. Smith, Navien, and Rinnai. We carry specialized diagnostic tools to test gas valves, thermostats, heating elements, control boards, and recirculation pumps, ensuring code-compliant repairs or replacements for any configuration.
Will I need a permit or inspection for a water heater replacement in Pikeville?
Under Kentucky state plumbing code, any replacement that involves altering water or gas piping must be permitted and inspected. We handle the entire permitting process with the Pike County Building Inspection office, schedule the final inspection when the work is complete, and provide you with all documentation so your warranty and homeowners-insurance coverage remain valid.
How do I know whether my water heater should be repaired or fully replaced?
A unit that is more than 10 years old, produces rusty or sandy water, makes rumbling or banging noises, or shows corrosion around the tank seam is usually a candidate for replacement. Newer units that have failed heating elements, thermostats, anode rods, or pressure-relief valves often can be repaired cost-effectively. Our technicians will measure tank efficiency, check for sediment buildup, and give you an honest repair-versus-replace estimate based on life-cycle cost rather than just the immediate fix.
Do you offer after-hours or weekend service, and how is it priced?
Absolutely. Our emergency hotline is staffed 24/7, including weekends and holidays. We charge a flat after-hours diagnostic fee that we apply toward any repair we perform that same visit, so there are no hidden surprises. You’ll receive a written quote before work begins, and most water-heater repairs carry a 1-year parts and labor warranty; new installations come with up to 10-year manufacturer and 2-year workmanship warranties.