Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Pikeville
When a pipe bursts at midnight or a water heater quits on a frosty Pikeville morning, you don’t have time to wait. HEP’s certified pros answer the call for emergency plumbing fast, arriving with fully stocked trucks and the know-how to solve the problem on the first visit. From leak detection to sewer backups, we restore comfort 24/7 while keeping your home clean, safe, and dry.
Our Satisfaction Guarantee means you’ll never pay for a job that leaves you anything less than thrilled. We provide upfront, honest pricing before work begins, communicate every step, and back labor and parts with industry-leading warranties. If something isn’t right, we come back and make it right—no questions asked, no extra cost.
As a locally trusted team, we treat Pikeville neighbors like family, respecting your time, property, and peace of mind. Keep our number handy, and when the unexpected strikes, count on HEP to turn stress into relief in one quick visit.
FAQs
What types of issues count as a plumbing emergency?
Any problem that threatens your home’s safety, sanitation, or water supply is considered an emergency. This includes burst pipes, major leaks, sewer backups, overflowing toilets, water heater failures, frozen pipes, and gas line concerns. If you are unsure, call us—our team will help you determine if immediate service is needed.
How quickly can your emergency plumbers arrive at my Pikeville property?
We maintain fully stocked service vehicles throughout Pikeville and the surrounding area. In most cases, a licensed plumber can be at your door within 60 minutes or less, day or night. Our dispatchers use GPS routing to send the closest available technician, reducing wait times even during severe weather or peak demand.
What does your 100% satisfaction guarantee cover?
Our guarantee means you will be happy with every aspect of the job—from the courtesy of our technicians to the performance of the repair. If any workmanship issue arises within one year, we will return promptly and correct it at no additional cost. We also guarantee that we will leave your home as clean as we found it and honor all manufacturer warranties on parts we install.
Are your emergency plumbing services available 24/7, including weekends and holidays?
Yes. Plumbing disasters don’t keep office hours, so neither do we. Our live call center answers the phone 24 hours a day, 365 days a year. Whether it’s 2 a.m. on a Sunday or Christmas morning, you will reach a real person who can dispatch a certified emergency plumber immediately.
Will I receive an upfront estimate before any work begins?
Absolutely. After diagnosing the problem, our technician will explain the repair options in plain language and provide a transparent, upfront quote. We never start work until you authorize the service and price, so there are no surprises on your final invoice.
Do you charge extra fees for after-hours or holiday emergency calls?
We do not believe in hidden fees. While emergency service rates are slightly higher than scheduled appointments to cover on-call staffing, the price you are quoted before work begins is the price you pay—no overtime surcharges, no mileage fees, and no holiday premiums. All pricing follows our flat-rate schedule and is fully disclosed up front.