Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Pikeville
When a burst pipe halts production or a backed-up sewer threatens customer comfort, Pikeville businesses trust HEP’s rapid-response team to get everything flowing again. Our licensed technicians arrive equipped for any commercial plumbing emergency—industrial water heaters, grease traps, fire-sprinkler lines, gas piping, and more—so downtime is measured in minutes, not days. We know every hour matters to your bottom line, which is why dispatch is 24/7 and stocked trucks carry the parts most competitors have to order.
Beyond crisis repair, HEP helps you prevent the next surprise with camera inspections, pressure testing, and scheduled maintenance tailored to your facility. From Main Street restaurants to large manufacturing plants, we back our workmanship with transparent pricing and a satisfaction guarantee. One call, and your business is back in business.
FAQs
What qualifies as a commercial plumbing emergency and how quickly can you respond in Pikeville?
Any situation that threatens to shut down or severely disrupt your business operations—such as burst pipes, major sewer backups, gas line leaks, failed water heaters, or flooding from malfunctioning fixtures—counts as an emergency. Our Pikeville dispatch center is staffed around the clock, and fully stocked service vehicles are stationed locally. In most cases, a licensed commercial plumber can be on-site anywhere in Pikeville or the immediate surrounding area within 60 minutes of your call.
Are your emergency plumbing services available 24/7 and is there an extra charge for after-hours calls?
Yes. We maintain a dedicated 24-hour hotline for Pikeville businesses, including nights, weekends, and holidays. Because emergency response requires overtime labor and rapid deployment, a modest after-hours diagnostic fee does apply. However, all repair rates are quoted up front before work begins, and many local clients offset these costs through our preventive maintenance agreements, which include discounted emergency fees.
What types of commercial properties do you service in Pikeville?
Our technicians are trained and equipped for hospitals, medical offices, restaurants, retail stores, manufacturing plants, coal and energy facilities, schools, municipal buildings, and multi-tenant complexes. We understand each sector’s unique code requirements—such as grease interceptor regulations for food service and medical-grade backflow prevention for healthcare—so we can restore compliance and minimize downtime faster.
How are emergency repairs billed and can you provide an upfront estimate on-site?
After a rapid assessment, your technician will present a written scope of work that lists parts, labor, and any code-mandated permits. You approve pricing before repairs start, so there are no surprise charges. We accept purchase orders, major credit cards, and ACH transfers, and we can work directly with your risk-management or insurance provider for covered losses. Detailed invoices and photos are emailed within 24 hours for your records.
Do you carry the necessary licensing, insurance, and certifications for commercial plumbing in Kentucky?
Absolutely. Our company holds Kentucky Master and Journeyman Plumbing licenses, Pike County business licensing, and full general liability and workers’ compensation coverage. Crew members undergo OSHA safety training, confined-space certification, and periodic drug screening. Copies of licenses, insurance certificates, and MSDS sheets for any chemicals we use are available on request for your compliance files.
What steps can my maintenance staff take until your emergency team arrives?
1. Shut off the nearest water or gas supply valve to stop further damage. 2. Tag the valve so no one accidentally reopens it. 3. For leaks, place buckets or tarps to protect equipment and route water to floor drains. 4. If sewage is backing up, evacuate affected areas to prevent health hazards. 5. Turn off electrical power to any equipment in contact with water. 6. Gather site plans, recent plumbing inspection reports, and access keys—having this information ready helps our technician diagnose and repair the problem more quickly.