Emergency Repairs
Emergency Repairs | Plumbing | Pigeon Forge
When a pipe bursts at midnight or a water heater quits on the coldest Smoky Mountain morning, you need a local team that answers fast and fixes right the first time. HEP’s 24/7 emergency plumbing experts arrive anywhere in Pigeon Forge with fully stocked trucks, advanced leak-detection gear, and the know-how to calm the chaos—often within an hour. From main line backups on the Parkway to hidden slab leaks in your cabin, our licensed technicians put safety, cleanliness, and crystal-clear communication at the heart of every repair.
We back every service with upfront pricing, live dispatch updates, and a workmanship guarantee trusted by homeowners and vacation-rental owners alike. Call, click, or holler “Help!”—HEP is here to restore your water flow, protect your property, and let you get back to enjoying the mountains without the worry of lingering plumbing surprises.
FAQs
What counts as a plumbing emergency and when should I call?
Any situation that threatens your safety, property, or daily routine should be treated as an emergency. Common examples include burst pipes, sewage backups, major leaks, clogged main drains, water heater failures, and gas line issues. If shutting off the main water valve doesn’t stop the problem or if you risk flooding, contamination, or loss of heat, call our emergency line immediately.
Do you offer 24/7 service in Pigeon Forge and nearby communities?
Yes. Our emergency team is on-call 24 hours a day, 7 days a week, including weekends and holidays. We serve all ZIP codes in Pigeon Forge as well as Sevierville, Gatlinburg, Wears Valley, and other Sevier County locations. A live dispatcher will answer your call any time of day or night.
How fast can a plumber reach my home or business?
Because our technicians are strategically stationed throughout Sevier County, average arrival time inside Pigeon Forge city limits is 45 minutes or less once a job is dispatched. Traffic conditions on the Parkway and weather can affect travel time, but we always provide an ETA when you call and keep you updated en route.
What should I do while waiting for the emergency plumber?
If possible, turn off the main water supply valve (usually at the meter or where the service line enters the building). For water heater leaks, shut off the cold-water inlet and the unit’s power or gas supply. Avoid using electrical appliances in wet areas and keep children and pets away. If wastewater is backing up, stop using all plumbing fixtures. These steps slow damage and make the repair safer once we arrive.
Will I know the cost before repairs begin?
Absolutely. After a quick on-site assessment, your technician will explain the problem, outline the repair options, and give you a written, flat-rate quote. That price will not change unless the scope of work changes and you approve it. We also waive the emergency dispatch fee when you proceed with the recommended repair.
Are your plumbers licensed, insured, and prepared for any emergency?
All of our technicians hold current Tennessee state plumbing licenses and carry full liability and workers’ compensation insurance. Their service vehicles are stocked with high-quality replacement parts, professional-grade tools, and water extraction equipment, enabling most emergencies to be resolved in a single visit. We stand behind our work with a written warranty on labor and parts.