Transparent Pricing
Transparent Pricing | Emergency Plumbing | Plumbing | Pigeon Forge
When a burst pipe floods your cabin at midnight or your water heater quits before guests arrive, you need more than a quick fix—you need confidence. HEP’s transparent pricing means the quote you approve is the price you pay, even when it’s an emergency. Our licensed, local technicians arrive fast, explain every option in plain language, and back their work with solid guarantees, so you’re never left guessing about the bill or the repair.
From Gatlinburg Falls to the Parkway, we’re on call 24/7 for emergency plumbing that restores comfort without sticker shock. With fully stocked trucks, upfront rates, and friendly pros who treat your home like their own, HEP turns stress into relief—so you can get back to enjoying the best of Pigeon Forge.
FAQs
How does your transparent pricing work for emergency plumbing calls in Pigeon Forge?
Before any work begins, our technician performs a quick on-site diagnosis and generates a digital price sheet that lists every task, part, and labor cost line by line. You see the total—no hidden fees, no estimate ranges. Once you approve the quote in writing, that price is locked in even if the job takes longer than predicted.
Do you charge extra for after-hours, weekends, or holidays?
No. Our transparent pricing model means the same published rate 24/7. Whether you call at 2 pm on a Tuesday or 2 am on Christmas morning, the diagnostic fee and task pricing are identical. The only exception is if specialty parts suppliers charge an emergency opening fee, and we will show you that third-party cost before you commit.
What is included in the initial diagnostic fee?
The flat diagnostic fee covers travel to any address within a 20-mile radius of downtown Pigeon Forge, a full system inspection using cameras and leak-detection tools, and a written explanation of the problem with up to three solution options. If you proceed with one of our repair options, we credit the diagnostic fee toward the final invoice.
How quickly can you arrive for an emergency in Pigeon Forge?
Our dispatch center is staffed around the clock, and we maintain two dedicated emergency trucks in Sevier County. Average response time inside Pigeon Forge city limits is 45 minutes. During peak tourist season or severe weather, we’ll give you a live ETA and GPS tracking link so you know exactly when help will arrive.
What qualifies as an emergency plumbing situation?
We treat the following as emergencies: burst pipes, main water-line leaks, sewer backups, overflowing toilets that cannot be stopped by shutting off the valve, gas line leaks, and water heater failures that risk flooding. If you’re unsure, call us; we provide free phone triage and can often tell you how to minimize damage while we’re en route.
Do your emergency repairs come with a warranty?
Yes. All parts carry the manufacturer’s warranty, and we back our labor with a 1-year workmanship guarantee. If the same component we repaired fails within 12 months due to installation error, we fix it at no charge—day or night. You’ll receive the warranty terms in writing on your digital invoice before we leave your property.