Industry-leading Warranties
Industry-leading Warranties | Emergency Plumbing | Plumbing | Pigeon Forge
When a pipe bursts at midnight or a drain backs up during a holiday weekend, HEP’s certified technicians arrive fast, fully equipped, and backed by industry-leading warranties that turn stress into relief. Homeowners and businesses across Pigeon Forge trust our emergency plumbing response because every repair is protected by the area’s best coverage—from parts and labor to future performance—giving you confidence that the fix will last long after the water has stopped flowing.
Whether you’re dealing with a flooded basement, a malfunctioning water heater, or a stubborn clog, our 24/7 dispatch team prioritizes your call and keeps you informed until help is at your door. HEP is more than a quick patch; we deliver craftsmanship, transparent pricing, and the peace of mind that only unbeatable warranties can provide. For dependable, warranty-backed emergency plumbing in Pigeon Forge, remember one name: HEP.
FAQs
What plumbing situations qualify as an emergency, and how fast can you reach my home or business in Pigeon Forge?
We treat burst pipes, sewer backups, major leaks, no-water situations, frozen lines, failed water heaters, and any condition that risks property damage or health as true emergencies. Because we have technicians on call 24/7 within Sevier County, a certified plumber is typically dispatched within 30 minutes of your call and arrives at most Pigeon Forge addresses in 60–90 minutes, even on holidays and after hours.
What does your industry-leading warranty actually cover for emergency plumbing repairs?
Our warranty covers both parts and labor on every emergency repair we perform. That means if the component we installed fails or the workmanship doesn’t hold up under normal use, we return, diagnose, and correct the issue at no cost to you. Coverage includes fixtures, pipe sections, shut-off valves, water-heater components, and all sealants or fittings we supply. It also includes any related trip, diagnostic, or disposal fees—so you truly pay nothing out of pocket during the warranty period.
How long is the warranty period for emergency plumbing work in Pigeon Forge?
For most emergency repairs, you receive a full 2-year parts-and-labor warranty—double the 1-year industry standard. Critical components such as pressure-reducing valves, water heaters, and sewer ejector pumps are warrantied for 5 years when we supply and install the unit. All warranties begin on the date of service and remain in force even if you need follow-up visits during that time.
Do I have to pay extra to activate or maintain your warranty?
No. The warranty is automatically included in the price you pay for the emergency repair. There are no registration fees, annual inspection charges, or hidden activation costs. We simply ask that you operate the repaired system according to manufacturer instructions and notify us promptly if any issue reoccurs.
How do I file a warranty claim if a repair fails within the coverage period?
Just call our 24-hour service line and mention that you’re requesting a warranty visit. We’ll pull up your job history, schedule the next available technician—usually the same day—and get the problem resolved. You won’t be charged a trip fee, diagnostic fee, or labor charge. If a part we supplied is defective, we handle procurement and replacement directly with the manufacturer so you don’t have to hassle with paperwork.
Is the warranty transferable if I sell my home or commercial property in Pigeon Forge?
Yes. Our warranties are tied to the address, not the customer name. When you sell, simply give the new owner the original service invoice and warranty certificate. They can call us for any covered issue until the warranty term expires, adding value and peace of mind to your real-estate transaction.