Background-checked Plumbers
Background-checked Plumbers | Emergency Plumbing | Plumbing | Pigeon Forge
When a pipe bursts at midnight or the water heater quits just before guests arrive, Pigeon Forge homeowners turn to HEP’s team of background-checked, drug-tested, and fully licensed plumbers. Our professionals arrive in branded trucks, stocked with quality parts and the latest diagnostic tools, so fixes start the moment we step through your door. From historic cabins to modern condos, we understand the quirks of local water systems and the urgency that comes with every drip, clog, and leak.
Day or night, holidays included, our phones are always answered by a real person ready to dispatch help for any emergency plumbing need. We back every repair with clear, upfront pricing and a workmanship guarantee, giving you total peace of mind while we restore your home’s comfort and safety. Call HEP today and see why your neighbors trust us to keep their pipes—and their schedules—running smoothly.
FAQs
What types of situations qualify as a plumbing emergency in Pigeon Forge?
Any issue that threatens to damage your property, disrupt essential water service, or create a health hazard is considered an emergency. Common examples include burst pipes, major leaks, sewage backups, overflowing toilets, water heater failures, frozen pipes, and gas line leaks. Our background-checked plumbers are equipped to handle these problems 24/7 and restore your system safely.
Are your plumbers really background-checked, and what does that process involve?
Yes. Every technician we dispatch to a customer’s home or business undergoes a comprehensive screening that includes a national criminal background check, verification of identity, confirmation of state licensing, driving record review, and random drug testing. We repeat many of these checks annually, so you can feel confident letting our plumbers into your property—day or night.
How fast can you reach my location in Pigeon Forge during an emergency?
Because we keep fully stocked service vans on standby throughout Sevier County, most customers in Pigeon Forge, Gatlinburg, Sevierville, and nearby communities see a plumber at their door within 60 minutes of calling. During severe weather or exceptionally busy periods, arrival time may be 90 minutes, but we always provide a realistic ETA and updates en route.
Do you charge extra for nights, weekends, or holidays?
We believe transparent pricing is critical in a stressful situation. While emergency service typically carries a modest dispatch fee to cover immediate mobilization, we do not add hidden mark-ups for after-hours, weekends, or holidays. Before any work begins, your plumber will explain the problem, present repair options, and give you an upfront, flat-rate quote that will not change once you approve it.
What can I do to limit damage while waiting for the plumber to arrive?
• Shut off the main water valve (usually near the water meter) if you have a burst pipe or uncontrollable leak. • Turn off electricity to affected areas if water is near outlets or appliances. • Open faucets to relieve pressure on frozen or burst lines. • For water heater leaks, switch the unit’s power or gas supply off and close the cold-water inlet valve. • Move valuables and electronics away from wet areas and place towels or buckets to catch dripping water. • Avoid using chemical drain cleaners; they can worsen clogs and create hazards for the plumber.
Are you licensed, insured, and do you guarantee your work?
Absolutely. Our company holds a Tennessee state plumbing contractor license, carries full liability and workers’ compensation insurance, and pulls permits for all code-regulated work. Every emergency repair comes with a written workmanship guarantee—typically one year for labor and the manufacturer’s warranty for parts—so you can trust the job is done right the first time.