Upfront Pricing
Upfront Pricing | Plumbing | Petros
At HEP, we believe that Petros homeowners deserve total confidence before a single wrench turns. That’s why our seasoned technicians arrive ready to diagnose, quote, and fix your plumbing challenge on the spot—no guesswork, no surprise fees. You’ll see the exact cost up front, with every part and labor item clearly explained, so you can make a smart, stress-free decision in minutes.
From clogged kitchen sinks to full-scale water-heater replacements, we back each service with rock-solid guarantees and a reputation built on decades of local trust. Schedule today and discover how straightforward great service can be when honesty meets craftsmanship.
FAQs
What does “up-front pricing” mean for my plumbing project in Petros?
Up-front pricing means you’ll know the exact cost of the work before any tools come out of the truck. After our licensed plumber inspects the issue at your Petros home or business, we give you a written, fixed quote that covers labour, parts, travel time and disposal fees. As long as the scope of work you approve doesn’t change, that price is locked in—no hourly charges or surprise add-ons at the end.
How do you calculate the quoted price?
We use a flat-rate price book that lists the typical labour time and material costs for hundreds of common plumbing tasks—from leak repairs to full water-heater replacements. The technician diagnoses the problem, matches it to the relevant task code, and factors in any job-specific material upgrades you request. Because the rates are pre-set, you pay the same fair price your neighbour across town would pay for the identical job, regardless of how quickly or slowly the repair happens.
Are there any hidden fees I should worry about?
No. The up-front price already includes truck and fuel costs, standard permits, basic site clean-up and the disposal of old fixtures. The only time your cost would change is if our technician discovers an unrelated issue once the work begins and you choose to have that additional item fixed as well. In that case, we’ll stop, show you the problem and give you a separate quote before proceeding.
What if the job takes longer than expected?
That’s our risk, not yours. Because we charge by the task and not by the hour, you never pay extra if a rusted fitting, corroded pipe or hard-to-reach location slows things down. The quoted amount stays the same, and we keep working until the job is completed to code and to your satisfaction.
Which parts of Petros and the surrounding area do you service?
Our service zone covers all of Petros—including downtown, Oak Ridge Highway, Coalfield, Petros-Joyner Road and the surrounding rural routes—as well as nearby communities within a 25-mile radius. If you’re unsure whether you’re in our coverage area, call our office with your ZIP code and we’ll confirm in seconds.
How can I get an up-front price for my plumbing problem?
Call us or book online to schedule a convenient appointment. We offer two options: 1. In-home Assessment: A licensed plumber comes to your property, diagnoses the issue on site and presents a written quote on the spot—this service call is free when you approve the repair. 2. Photo/Video Estimate: For smaller jobs, send us clear photos or a short video along with a description, and we’ll email you a preliminary quote. The technician will confirm the price once they arrive and inspect in person, but it rarely changes unless the visual data missed a hidden defect.